Category: Customer Support
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The Only Gift Your Customers Want From You
The holiday season is here and more and more companies are struggling to figure out what to gift to give their customers before year end. Truth is, your customers don’t want candy, and neither are they looking for a new Bugatti (but they would love to have it as a gift, who wouldn’t). Yonyx enables…
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Handling Customer Service The Old Fashioned Way: Over the Phone
In this day and age, there are many methods customers can use to obtain service, such as email, chat and social media. It almost seems like phone-based customer service has gone the way of the dodo—but not so fast! Surveys have shown that many customers still prefer handling business over the phone, so here are…
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It Goes Without Saying, But Treat Your Customers Like People
In this era of increasing automating of the customer experience process, it can be easy to overlook one simple, basic concept of customer service: that customers are people. In some cases, customers are treated like numbers, which is not an ideal scenario. There have been companies who have learned the hard way how to treat…
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What Exactly is a “ Customer Moment? ” And How Do They Impact You?
It seems like every year, new acronyms and buzzwords appear in the customer service experience landscape. One of the newer terms to appear recently is “the customer moment.” But what exactly is it? And how can it impact your company or organization? Let’s take a look. On a basic level, a “customer moment” is any…
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Improve Your Customer Experience Through Your Employees
Customers will approach a business that they enjoy doing business with. It is essential that you cultivate a culture that will improve the customer experience in an organization. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Know that customers are always on the look out…
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The Times They Are A’Changing (for the Customer Service Experience)
If you’re reading this blog, then you probably have seen firsthand the changes that have come over the customer service arena just in the past 15 years alone. As Alex Bard of Salesforce points out, we’ve gone from 1-800 numbers to email and chat to social media. And as a reader of this blog, you…
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Be Careful Using Online Surveys to Enhance The Customer Experience
The title of this post may be over-dramatic a bit, but recent data has shown that there is a degree of fatigue with online customer service surveys. Think about it: how many times have you been surfing the web, and a pop-up will appear notifying you that you’ve been selected to complete a survey. Each…
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5 Ways To Show Your Customers You Care For Them
Good customer care can help you win more customers than you imagine. Unfortunately, many businesses have the false idea that being complex will win more customers for them. Related Article: How decision tree driven interactive guides bring smiles to your customer? Truth is, keeping things simple, and showing customers that you truly care is the…
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How To Build An Amazing Customer Care Team
An effective customer care team will work magic for your organization. A customer care team is responsible for your products branding to the public. Good branding of a product will definitely create sales and more profits for your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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2 Tips to Fix Poor Customer Service In Your Business
Customer service is not an easy strategy to manage as a business. It is through total dedication that a customer service team will succeed. However, since most customer service reps are human, managing what they do can be a challenge. Their failures can result in poor customer service and subsequently, bad customer experience. Related Article:…