Category: Customer Support
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The Top Three Steps of Engaging With Customers
A popular brand image research question goes like “who would this brand be at a party; what would they be doing, drinking, dressed as?” Yet, building social brands consumers relate to eludes most businesses, most of which end up with fighting departments: marketing against sales, customer care again PR and so on. Yonyx enables organizations…
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Trends That Will Define The Future Of Customer Service
The society we’re living in changing at breakneck speeds. The mass consumer markets, which feed average businesses are flooded with products and new technologies than any other time in history. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. These changes are challenging, but also bring…
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How to Deliver Customer Service Over Social Media Channels
Over the past few posts, we’ve been looking at the various avenues available to customers these days. These methods include chat programs, email and support tickets, as well as tired and true methods such as phone and face-to-face support. A relatively new method for support are social media channels such as Facebook and Twitter. So…
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How to Provide Customer Service Via Email and Support Tickets
As new technologies have appeared, so have new avenues in which to provide customer service. Just fifteen years ago, there were two primary methods for handling customer experience issues: face-to-face and over the phone. Those two methods are still in use, but now customers can utilize chat and email and support tickets to get the…
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The Only Gift Your Customers Want From You
The holiday season is here and more and more companies are struggling to figure out what to gift to give their customers before year end. Truth is, your customers don’t want candy, and neither are they looking for a new Bugatti (but they would love to have it as a gift, who wouldn’t). Yonyx enables…
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Handling Customer Service The Old Fashioned Way: Over the Phone
In this day and age, there are many methods customers can use to obtain service, such as email, chat and social media. It almost seems like phone-based customer service has gone the way of the dodo—but not so fast! Surveys have shown that many customers still prefer handling business over the phone, so here are…
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It Goes Without Saying, But Treat Your Customers Like People
In this era of increasing automating of the customer experience process, it can be easy to overlook one simple, basic concept of customer service: that customers are people. In some cases, customers are treated like numbers, which is not an ideal scenario. There have been companies who have learned the hard way how to treat…
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What Exactly is a “ Customer Moment? ” And How Do They Impact You?
It seems like every year, new acronyms and buzzwords appear in the customer service experience landscape. One of the newer terms to appear recently is “the customer moment.” But what exactly is it? And how can it impact your company or organization? Let’s take a look. On a basic level, a “customer moment” is any…
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Improve Your Customer Experience Through Your Employees
Customers will approach a business that they enjoy doing business with. It is essential that you cultivate a culture that will improve the customer experience in an organization. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Know that customers are always on the look out…
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The Times They Are A’Changing (for the Customer Service Experience)
If you’re reading this blog, then you probably have seen firsthand the changes that have come over the customer service arena just in the past 15 years alone. As Alex Bard of Salesforce points out, we’ve gone from 1-800 numbers to email and chat to social media. And as a reader of this blog, you…