Category: Customer Support
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Improving Consistency Among Call Center Agents
For a call center to be termed consistent there are things that need to be done. Mostly it has to happen towards the people who handle these places. To improve consistency of call center agents you need to do the following. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Improve Customer Satisfaction Scores in Your Business
Customer satisfaction is a key ingredient in the big diet we call good business. For you to have positive customer satisfaction scores on this then you have to set in motion the right policies. To begin with necessary adjustments need to be carried out to support this and here are examples. Yonyx enables organizations to create…
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Why Companies Should Use Call Center Scripts To Serve Customers
When it comes to serving customers call center scripts always score poorly. But there is more to this script than meets the eye. Actually there are ton of benefits when scripts are used that it may seem. Here are some. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Delivering On The Call Center Script
An exceptional call center script falls on deaf ears it is not delivered properly It is more than a simple dialogue or framework to follow. It is a narrative for success, a foundation to deliver exceptional customer service. Make the words of a call center script come to life, by enhancing customer service interactions. Here is…
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Identifying The Root Cause Is Paramount
In the realm of customer service there are two frequently used terms: customer complaint and root cause. A customer complaint can consist of a myriad of problems. A root cause is the source of the complaint, the perpetrator of future incidents and the foundation of causality. For example: If a customer complains that their car does not…
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The CSAT (Customer Satisfaction) Benefits of Browser Support
One of the features of a Yonyx AGI solution is browser support. This makes Yonyx’s customer management software compatible with any internet browser or interface. Furthermore, this helps any business with their customer relation management efforts. Here are some of the browsers supported by Yonyx AGI platforms: Yonyx enables organizations to create decision tree driven interactive guides for…
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Call Center Agents – Customer Complaints
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…
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Use Knowledge Base For Agent Productivity
What makes customer service agents productive? Knowledge base. Some may argue that there are different methods. Some say professionalism and courtesy are key. Others claim that useful automated support tools such as decision-driven guides and comprehensive API are the answer. What makes bad customer service? Those precepts are more clarified. One of the worst forms of…
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Improving Customer Satisfaction (CSAT) Score in The Transportation Industry
In the transportation industry, CSAT scores are everything. In fact, it is essential if you wish to see any taxi, bus or livery service excel. This is because, this is an industry with an infamous reputation on delivering. A virtual help-desk or a lightning fast customer management software solution can be the difference maker in…
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An Interactive Customer Service Manual With Zing!
An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to…