Category: Customer Support

Call centers are very important parts in any organization. This is in terms of providing quality customer experience to steer growth in the organization. But most of the time this is not realized due to the agents involved. Here are ways to improve call center agent productivity. Yonyx enables organizations to create decision tree driven…

Call centers can be the most frustrating place to work and you can ask any call center agent about it. With all the pressure they have to content with consistency would be hard to come by. But here are ways to promote consistency in call center agents. Yonyx enables organizations to create decision tree driven interactive…

Theirs is not a simple job as we may all see, but a frustrating and difficulty one. It is only a miracle that they maintain their sanity after all the struggles with difficult customers. Despite having to deal with this frustration they still have to deliver. Here are ways to improve support agent sanity. Yonyx…

The world of business is a tricky one. This is because you don’t hold the power but your customers are the ones in charge. It is you working for them in order to be scored you yet you own the business. Here are simple ways to get a better customer satisfaction score without breaking a…

For a call center to be termed consistent there are things that need to be done. Mostly it has to happen towards the people who handle these places. To improve consistency of call center agents you need to do the following. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…

Customer satisfaction is a key ingredient in the big diet we call good business. For you to have positive customer satisfaction scores on this then you have to set in motion the right policies. To begin with necessary adjustments need to be carried out to support this and here are examples. Yonyx enables organizations to create…

When it comes to serving customers call center scripts always score poorly. But there is more to this script than meets the eye. Actually there are ton of benefits when scripts are used that it may seem. Here are some. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…