Category: Knowledgebase
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Training That Makes Call Center Agents More Productive
Productive call center agents are the backbone to successful customer service. How do you make these agents more productive? In addition to adequate rest, proper training is also key. However proper training is not descriptive enough. It goes beyond introducing virtual flow charts or multimedia flow charts that educate the masses. It also goes beyond…
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Two Factors That Inhibit Call Center Agent Productivity
While training can be an excellent method to make call center agents more productive, it is all in vain if they are be inhibited by a variety of factors. Fatigue and a lack of expertise can be costly for any call center agent trying to make the most out of their time with a customer.…
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How To Sell The Call Center Script
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] The call center script is not just a dialogue for agents to read to customers while they are assisting them. It is a narrative for success, a foundation to…
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Different Strokes For Different Folks: Troubleshooting Part Deux
In part two of the series “Different Strokes For Different Folks”, the illustrious multimedia flow chart and the virtual call center are highlighted. Both methods offer awesome pros but also feature some potentially nefarious cons. Both guides are unique and economical yet ergonomic in their own right. With out further adieu, troubleshooting part two: Yonyx…
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How To Write The Best How To – A Riddle Unsolved
Writing a thorough and comprehensive how-to manual is quintessential. Not only does an effective how-to manual give customers a smooth platform to assemble or learn about a product or service, it provides an intricate framework for them to refer to in the event of future difficulties. Here are some tips on how to write the…
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How Virtual Self-Service Manuals Are Proficient
Virtual self-help service manuals are the next big thing in e-commerce. These cybernetic vaccinations have helped companies recover and eradicate virulent complaints and conflicts. Interactive self-help service manuals can help reduce queues and provide discrete directions and information to all consumer complaints and troubles that can materialize: Yonyx enables organizations to create decision tree driven interactive…
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Understanding the Need for the Use of an Interactive Software Manual
Many companies nowadays need to adapt newer and fresher solutions to improve productivity and further grow business. This is especially true if you’re running a call center. This is the reason an interactive software manual is introduced in the market. Why is there every need for call centers to use an interactive software manual? Agents…
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Interactive Troubleshooting Booklet | Increases Support Productivity
When you run a call center business, support productivity is one of the things that you will always aim for on a daily basis. A lot of companies today are struggling on this arena and so the interactive troubleshooting booklet was introduced. By implementing such software, a company can stay ahead of competition. The interactive…
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How Beneficial is an Interactive Software Bible to Your Business?
Technology has done a lot of things for us especially in making things easier and convenient. When it comes to running a call center business, time and productivity are both essential elements for success. Implementing an interactive software bible is therefore a good way to improve the productivity and handle time of your call center…
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Troubleshooting Guide Software | Enhanced Customer Satisfaction Rating
In the business world, customer satisfaction has always been one of the determining factors whether a company can remain competitive or not. In call centers, the implementation of a troubleshooting guide software is a great approach to increase productivity, reduce handling time and enhance customer satisfaction rating. Many companies today understand that customer satisfaction begins…