Category: Knowledgebase
-
Interactive Troubleshooting FAQ | Increasing First Call Resolution
There is no business without experiencing customer complaints and when you’re running a call center you are expected to resolve issues constantly. It is, therefore, essential that the first call resolution is increased. In fact, the first call resolution is one of the indicators that tell whether customer service is poor or high quality. If…
-
How is an Interactive Software FAQ being Used Today?
There are various ways that a call center company can use an interactive software FAQ today. In the digital-driven world, people are already used to “instant” things. This does not exclude a call center business. So, how is an interactive software FAQ being used today? Offer on-screen assistance to call center agents. Traditionally, there are…
-
User Guide Software | Go Beyond the Predefined Rules of Call Centers
A user guide software has revolutionized the process of resolving issues in many call center companies. It integrates all necessary applications for agents to access on-screen. It allows agents to have a guide when customers call instead of relying on the predefined rules set by call centers. Agents will no longer sound scripted and they…
-
Interactive Troubleshooting Bible | Seamless Resolution of Issues
A positive customer experience is one of the things that most companies try to achieve. This includes seamless resolutions of customer issues. A good strategy would be to implement an interactive troubleshooting bible for your call center agents to use. An interactive troubleshooting bible is a guide for your call center agents, which will allow…
-
Interactive Troubleshooting Manual | Flexibility and Easy to Use
A good call center utilizes an interactive troubleshooting manual because it is flexible and easy to use. It allows agents to free-wheel and make full use of illustrations so that they can provide solutions well to customers. If you are using an interactive troubleshooting manual as a script guide, this guarantees your agents that they…
-
Interactive Guide Software | Easy Step by Step Call Flow
In the traditional call center setting, the call scripts are extremely limited because it only follows one element in the support workflow. The introduction of interactive guide software has revolutionized the way call centers are being run today. An interactive guide software provides on-screen assistance to agents that goes beyond the traditional scripting. It allows…
-
Interactive Computer Guide | Useful Call Center Software
Running a call center business is not easy. You have to deal with different customers on a daily basis and each of them has unique needs, requirements, expectations, demands and even issues or concerns. An interactive computer guide can help your agents handle customer requests efficiently and consistently. The interactive computer guide is a useful…
-
Interactive Troubleshooting Handbook Generates Productivity
When it comes to an interactive troubleshooting handbook, it is extremely useful to include colors and pictures in the equation. This is because colors and pictures are easy to look at and relaxing in more ways than one. This way your call center agents will enjoy using them. The illustrations are helpful in a way…
-
Interactive Software Guide | Allowing Agents Sound Natural
When it comes to running a call center business, there are times when you are required to have scripts regardless whether an account is inbound or outbound. It doesn’t matter either way because a script is the agent’s point of reference. However, customers don’t like to hear agents who sound “scripted.” This is the reason…
-
Reducing the Average Handle Time with Interactive Software Handbook
What’s the most essential thing that call center agents must always bear in mind? Time is valuable. Yes, indeed – time is of the essence when handling customers of all kind. If you want to cater to a large number of customers and make the agent’s job easier, there is every need to reduce the…