Category: Knowledgebase
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Interactive Software Guide | Improving the Consistency of Your Agents
In many ways, the work of a call center agent is extremely mundane and ordinary yet there is nothing ordinary about the repetitive task – it is annoying to say the least. And, agents are always subjected to this on a daily basis. However, despite the repetitive tasks they have to perform, you can improve…
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Where Interactive Self-Help Customer Service Thrives (Part 2)
Interactive self-help customer service can be a blessing to those with all types of computer needs and the problems that may emerge from basic ownership. This form of automated customer support can be also extremely helpful in both electronic repairs as well as plumbing. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
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The Virtual Flowchart Scientific Method
The virtual flowchart can be the most resourceful and efficient method of troubleshooting. These processes provide a framework for any proprietor to identify the problem and find a fitting solution. The virtual flowchart follows its own scientific method, a textbook annotation and adaptation of the Socratic Method. Here is how the Virtual Flowchart Scientific Method…
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How High FCR Raises CSAT Scores – The Egg Before The Chicken
It is essential to make both high first-call resolution and high CSAT scores a priority. Both are achievable and neither need to be neglected in order to attain the other. In fact, high first-call raises CSAT scores overall. There are many reasons why committing to first call resolution can pay great dividends in the end.…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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How To Make A Less Painful User Guide For Your Customers
A user guide is the last thing you will expect your customer to have. They have probably used it for wrapping an object or have simply thrown it away. From this, one can easily tell that user guides are not a customer’s favorite. User guides can be detailed and complicated at times. The worst thing…
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Helpdesk Integrated IT Bible | Amazing Benefits It Can Give
If a helpdesk integrated IT bible is not effective, providing self-service information to your customers become inefficient, as well. Therefore, you need to start paying attention on how you can improve or enhance the functionality of your helpdesk integrated IT bible so you can enjoy the amazing benefits it can give. This way, you’re not…
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An Interactive IT User Manual That Works With All Customer Devices
You need to be prepared for the fact that customers will try to access your interactive IT user manual from a number of mobile devices and computers. Browser support is no longer enough, as you must provide a mobile version of your interactive IT user manual alongside the standard browser version. Yonyx enables organizations to…
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Helpdesk Integrated Manual Software | Useful in Various Industries
Many industries today would benefit significantly from a helpdesk integrated manual software. This is a method of self-service, which allows the customers to research information and diagnose or fix their problems on their own without any help from live support. Because of this, the customers expect that you will have a working self-service approach like…
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Customer Management Software Integrates Knowledgebase to Your Guide
Having a customer management software that integrates a comprehensive knowledgebase to your guide is key to achieving business success. Every customer should feel free to access your knowledgebase but in line with this, it should be easy and convenient. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…