Category: Troubleshooting
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Handling Customer Complaints: Closing the Conversation Effectively
In the business world, the term “closing” generally means closing, or finalizing a sale. Yet when dealing with matters related to the customer experience, it can potentially take on a whole new meaning. In this context, it means how you finish up handling a customer’s issue, or in a sense, how you close the “conversation.”…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to Deal Effectively With Customer Complaints
When you run a business it is inevitable that you will eventually encounter a customer complaint. The dissatisfied customer won’t be necessarily foaming at the mouth mad, but they are still upset about something, and it is your job to figure out what it is they’re unhappy about, and how to best resolve it. Doing…
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Make Your Help Desk Effective In Troubleshooting Customer Problems
In modern time— multiple business strategies are present with different criteria. However, people have acknowledged many of the strategies and have rejected some. Since the last few years —there has been seen a wave of development in every field and so in the field of business. Every company should have a separate decision tree, which…
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Spread Your Policy and Enhance Your Social CRM
Finally, you have done what a successful business organization craves. You have put all your efforts and have created a new customer service policy, which everyone can now follow. This customer service policy will equally promote customer retention by giving them the best customer experience and social CRM along with creative customer support. Your wisely…
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Understanding the customer journey in optimal self service
Winning businesses focus on the customer journey more than anything else to deliver an overwhelming super, customer experience online. However, many others find the customer journey extremely challenging to grasp thus report poor customer experiences- which accounts for their poor showing in sales. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Comprehensive Troubleshooting Guide Customers Appreciate
When it comes to customer support, there are two available resources that companies should make full use of – social CRM and interactive decision tree. Both of these can give valuable information to a company considering the wealth of data it can give at the end of the day. Yonyx enables organizations to create decision…
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Developing Customized Customer Solutions To Keep Them
When a customer visits your store, he or she does not purchase anything without examining your merchandise properly. This research can sometimes be a threat to the employees and social CRM. Your customer experience might be affected if any of your customer’s research divulges any off-putting side of your product or service. The customers will…
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Serving as the Top-Notch Customer Service Apprentice
Customer service is something which is very important to run a successful business. Most commonly, customer service is associated with the majority of businesses such as retail etc but the expertise of providing a good helpdesk, creative customer experience and social CRM can spread across plenty of professions and careers. In order to keep your…
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Happy Customers Result in a Business On the Frontline
One of the major reasons why your organization comes across loss and profit is the extent to which your customers are pleased with your services. With little efforts, your business can lead to an immense and ideal customer experience. It is the services of your organization and decision tree which provides the opportunity of interactive…