Category: Troubleshooting
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Decision-Tree Driven Computer Guides and Carbon Monoxide Detectors
As previously mentioned in the narrative describing the relationship between interactive troubleshooting guides and smoke detector repairs and installations, the same positive relationship is experienced between carbon monoxide detectors and interactive IT customer service. It goes beyond a simple how-to manual or frequently asked question bible. Decision-tree driven computer guides can be exceptionally helpful because…
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The Value of an Interactive Decision Tree Driven How-To Manual with Smoke Detectors
How to guides are a powerful commodity. No question they can help customers with repair and installation projects. However, some of the devices and gadgets that many customers refer to how-to guides to use are nominal and trivial. Mostly these items are novelty electronics for personal amusement and entertainment. One of the most important devices…
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Improving The Productivity of Call Center Agents
While achieving high first call resolution rates and low average handle times are optimal to achieve high CSAT scores, call center agents carry the ball and place this goal upon their shoulders. Productive call center agents will give businesses the best chance and meeting these goals. Sadly, there are many reasons why production suffers and…
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Troubleshooting 101: Methodology
A virtual flowchart or self-service manual can be the most resourceful and efficient methods of troubleshooting. Troubleshooting in itself, follows its own methodology, a rendition of the Scientific Method. Here is the art of troubleshooting, broken down from a scientific perspective. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Utilizing a Troubleshooting Bible Software to Improve FCR
A lot of successful call center companies are not too concerned about their current statistics related to FCR or First Call Resolution. Instead, they focus more on achieving a positive customer experience and higher rating in customer satisfaction. In order to do this, they utilize a troubleshooting bible software as one of the strategies in…
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Importance of FCR and Interactive Computer Bible to Your Success
First Call Resolution or FCR and positive customer experience are two interrelated elements when it comes to running a call center business. They are directly proportional, which means that when FCR increases obtaining a positive customer experience also increases. However, it is also true that when one decreases the other also decreases. In order to…
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How to Ensure First Call Resolution with Installation FAQ Software
An installation FAQ software is one of the most powerful tools that can help a call center company increase First Call Resolution or FCR. This ensures success in FCR along with a string of other things that will make a company become more efficient and effective in resolving issues correctly the first time. Yonyx enables…
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Valuing Customer Time through the Installation Handbook Software
Time is valuable for all of us and there is no exception especially when you’re running a call center business. Most customers don’t like to wait – not in the digital era. This introduces us to the installation handbook software, which will assist your agents as they handle each customer. Even when customers can find…
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Reducing Customer Waiting Time with Troubleshooting Handbook Software
Most of us experienced waiting when we call customer support. If you’re running a call center company, you might want to make changes so that the waiting time is greatly reduced and the productivity of your company is enhanced. This is what the troubleshooting handbook software can do to assist your agents in dealing with…
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How to Take Advantage of User Bible Software to Achieve FCR
A good news for all call center companies when it comes to achieving FCR is that customers don’t care whether you know how to quantify your First Call Resolution rate. What they care about is for you to deliver it to them. The introduction of a user bible software in the industry has made things…