If you provide in-house IT support, one of the common issues is adding printers and devices to a machine. The easiest way to do this without calling for professional help is through using installation manual software. The software can give you a walk-through the installation process.
Simple problems or issues like this can be easily resolved by using the installation manual software. It can give you a step-by-step guide in adding printers and devices to your PC. The software will contain not only the installation process but also troubleshooting in case something goes wrong.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
What can the installation manual software do for an IT support company?
It relieves your support staff from simple, repetitive issues like adding printers and devices to PC. Time and again, people may find themselves in situation where they need to install programs, printers and devices to their machine. The sheer number of these customers can become extremely overwhelming.
If you have an alternative means of providing support like the installation guide software, customers don’t need to clog your support lines.
It offers engaging and dynamic method of customer support. Using the installation guide, the process becomes a learning process to all customers. When they need to install something later on, they can easily follow the guide and do it on their own.
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