Interactive Customer Relations Software | Achieving Satisfaction

by | Mar 16, 2014 | Customer Support, Knowledgebase, Troubleshooting

As an organization, there are many instances when you have to consider improving customer satisfaction by going down to its very core – your support staff. How can you ease the load from your staff’s shoulder specifically the repetitive mundane task?

Interactive Customer Relations Software Guarantees Satisfaction

Interactive Customer Relations Software Guarantees Satisfaction

This is primarily the reason an interactive customer relations software is available at your disposal. What is it and how can it help your company achieve satisfaction not only on the customer’s perspective but also on your support staff?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

Interactive Customer Relations Software as Self-Service

Most of the customers today are hungry for information and if you could implement a system that will not only make things easier for them but also dynamic and interactive then they would appreciate your effort by giving you higher customer satisfaction rating.

Customer’s Perspective: They don’t have to wait for the next available representative before they can access the information they need.

Support Staff’s Perspective: They no longer have to answer repetitive questions, issues and concerns throughout the day.

The interactive customer relations software is a self-service platform that works concurrently with your support staff to deal with issues and concerns that are simple enough to diagnose and fix. In fact, you can even add new resolved issues and concerns to this database and still achieve the same.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!