Nurturing CRM – The Aggressive Approach

by | May 14, 2014 | CRM, Customer Support, Knowledgebase, Troubleshooting

Yonyx Author Guided Interactive (AGI) Self Service Platform in troubleshooting applications

Yonyx Author Guided Interactive (AGI) Self Service Platform in troubleshooting applications, can bring wonders to CRM initiatives.

There are a variety of ways to attack and maintain the aspect of CRM. For some, a virtual call center is an aggressive approach. Hiring a customer support squad with a team of agents, is certainly less economical than other approaches, but if scaled correctly it can pay dividends.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent

In baseball, your most aggressive pitchers are often placed in the bullpen. They have a specific assignment that they have to complete in a specified period of time. The best call center agents are ready to tackle the challenge and help in the troubleshooting process.

Customer management software may be proven to be a great addition to your squad of customer service representatives. This can help manage the queues and further provide step-by-step call through flows for newer, inexperienced agents. In addition, a call center script produced by Yonyx may help get these representatives started when they don’t know where to begin. This is nonetheless an aggressive approach, as much as it contains a bit of finesse. Help your agents dazzle, get plugged in with Yonyx.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]

 

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as https://customer.yonyx.com/. Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!