Most companies think of customer support in terms of what happens after a customer encounters a problem. To stay one step ahead of any troubleshooting issue, publish a software best practices handbook for customers to get the most out of your product.
There are many options for publishing the software best practices handbook, but for this type of customer support a Yonyx catalog usually works best. Customers can browse through materials on their own time in an organized format.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
What are the benefits of choosing a Yonyx catalog?
Yonyx has plenty of experience helping companies achieve high levels of customer support. With the organization of a Yonyx catalog, customers can find the information they are looking for much faster in a software best practices handbook.
Can I still control user access of the software best practices handbook?
You can always control user accessibility to your software best practices handbook no matter where you publish it. Some companies choose anonymous access controls so that anyone can use it. Other companies, however, make users complete a registration process and allow only customers to look at the handbook.
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