Sometimes you need to kick it up a notch or add some spice to your life. These adages hold true when creating an interactive customer service manual. Customers dread consulting the traditional customer service manual . Therefore, it is imperative to place the word interactive in your customer service. This helps customers learn your product and services with advanced AGI and API technology
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
- Avoid using advanced vernacular – Although being articulate is always wonderful and enchanting, some words that are employed can be rather difficult to decipher. Simplify your interactive customer service manual with a basic vocabulary that is still professional in aesthetic.
- Graphics and Color Schemes, Lighten It Up – Incorporate color in to your customer service manual but stray from florescent hues that can be blinding or intense. Make the material legible yet stimulating.
- Keep The Material Fresh and Organized – Lightning fast searches and interactive menus can ensure any interactive customer service manual is easy to use, providing the current and pertinent information.
- Keep It Current – Daily and week incremental backups are maintained. This is essential for keeping your helpdesk/CRM current.
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