Customer Management Software and Helpdesk Integrated Handbooks

Use any device to access a Helpdesk Integrated User Manual.
Use any device to access a Helpdesk Integrated User Manual.

Customer management software can help win over your customer’s hearts. Did you know it can also help create an organic helpdesk integrated handbook?

Yonyx customer service software is used for advanced CRM technology while producing helpdesk integrated handbooks featuring comprehensive API and DNA (decision nature architecture) technology. Customer management software can also create various diagrams that are a more natural fit for non-linear information.  

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent
This can enhance that call script, or procure an interactive customer service experience that will raise your average handle times, as well as customer satisfaction. Customer management software can also keep track of customers’ personal information, as well as log previous complaints, conflicts and resolutions.
Manage account, accept payment and provide an all inclusive, comprehensive platform to both your customer and your business. This advanced architecture is supported by a variety of browsers, ranging from: Chrome, Internet Explorer and Firefox. Customer management software is also a mobile compatible user responsive interface for customers using PC, Mac, Smartphones, Tablets or any other form of mobile technology. This makes any helpdesk integrated handbook protable, enhancing the customer service experience.
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Develop interactive decision trees for troubleshooting, cold calling scripts, medical appointments, or process automation. Enhance sales performance and customer retention across your call centers. Lower costs with customer self-service.

Interactive Decision Tree