When you see what your interactive computer user guide looks like in Slide View, you know exactly what your customers will see when it’s published. Let’s look at what you can do in Slide View.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Resolve Formatting Issues
Slide View shows you right away if there are any formatting issues before you publish, not after. Consider how the text displays on your interactive computer user guide and make sure it’s easy for customers to read. Use different colors, types of fonts and font styles to highlight important sections.
Add Multimedia & Outside Links
As you move through the interactive computer user guide, consider which areas could benefit from supplemental information. Providing multimedia and links to outside resources improves the customer experience. Don’t forget to link to your Wikis and KB articles!
Switch Back to Map View
While Slide View is very important to ensure that the final interactive computer user guide that the customer sees is correct. However, switch back and forth between the two views to be able to make workflow changes when necessary.
Slide View should really be about the bells and whistles that make a successful interactive computer user guide. If you are redoing major sections of the user guide, fix those issues in Map View before you enhance the guide in Slide View.
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