You might be hesitant at first to offer anonymous access to your interactive software installation guide. However, you shouldn’t limit who can and cannot view your resource if it’s goal is to provide universal support for your software.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
The Benefits of Universal Access
Even if the person looking for an interactive software installation guide isn’t a customer yet, you have a better chance of converting them to your company by showing them the type of support you offer. Once you have established yourself as the authority on the subject, your customer base will begin to grow.
No Need for Required User Accounts
Customers of your product should not have to register with your company in order to access the interactive software installation guide. In the middle of frustrations because of installation issues, the last thing customers want to worry about are additional steps in the support process.
The Option of Defined User Access
There are advantages to users signing in such as CRM tracking and a better customer experience. Your company can follow up with the customer to see if they have in fact resolved the issue. However this should be an option, not a requirement for customers looking to access your interactive software installation guide.
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