A Yonyx Self-Service platform can service a variety of functions.
A Yonyx Self-Service platform can service a variety of functions.

Identifying the root cause of a problem is always paramount. However, the process can be painstaking. Sometimes the road to perdition is paved with good intentions. From a customer service perspective, this means that attempting to sort things out can take longer than expected. If this occurs, the average handle time mean is certain to rise.

From a prejudicial and superficial perspective, a rise in average handle time can be grossly viewed with ill repute. However, sometimes taking the appropriate time to sort out a chronic problem requires a longer duration. At the same token, handling a problem effectively in the first call and solving the root cause can lead to an increase in first call resolution. So how do you get the best of both worlds from a customer service perspective? The answer is automated CRM.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

A decision-tree driven interactive guide can potentially speed up the handle process while still identifying the root cause of most customer complaints. Sometimes, it’s going to take longer than anticipated. However, a Yonyx self-service manual may help expedite some of the other painstaking discoveries and inquiries that are typically of a longer duration. Even if a business speeds up half of their calls, they still have potentially doubled their average handle time efficiency.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree