If you desire your company to have the best customer experience and service around, then you need to make sure that the people in your customer service department are the best of the best. In order to be the best, they must have certain traits that will propel your company to the forefront of customer service and things like social CRM.
It would help creative customer support if your employees were sociable and can thus be more natural around the customers, while providing an excellent customer experience.
The staff of the customer service department needs to always be positive, so it would beneficial if the employee were naturally upbeat as well. Troubles are also sure to crop up from time to time; as such a calm employee would great as well, as this would help maintain a positive customer experience.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
Lastly, customer support analysts have noticed that the customers coming to customer service, via social CRM or other ways, will have questions. Employees should be prepared to answer any question regarding the company and should be knowledgeable on all aspects.
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