Category: Automate Support
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How To Say Thank You To Your Customers
An organization would definitely be nothing if customers did not exist. But it is amazing how companies calculate their profits without taking time to reflect at who is behind the profits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers are merely forgotten by most…
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Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
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How Your Business Can Host A Perfect Customer Experience
A perfect customer experience is not hard to host especially for a business that has goals to achieve. But note that customer experience is one of the challenging things that a business struggles to achieve. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The reason…
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Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
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Here are Some Great Customer Retention Strategies You Can Use
Let’s start off with a statistic, courtesy of the Harvard Business School: if you increase your customer retention rate by five percent, then you can expect anywhere from a 25 to 95 percent upswing in sales. That’s a very sobering statistic, and should function as a call to arms for businesses everywhere. So how exactly…
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Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…
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Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
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Tips for Providing Excellent Customer Support Via Facebook
By now, you’re probably aware that Facebook is the most popular social media site in the world, and probably one of the most popular websites ever. People use it to connect with family and friends, and businesses use it to reach out to customers. And sometimes customers use it to reach out to businesses. Here…
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Providing Fantastic Customer Service Every time Via Twitter
With the proliferation of social media platforms such as Facebook, Google Plus and Twitter, customers have many new avenues for obtaining customer service. Each site presents its own challenges for handling the customer experience, and Twitter is no different. Here are some pointers for handling customer service issues and complaints over the micro-blogging site. First,…
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Want to Deliver Really Good Customer Service? Practice Empathy
We hear the word empathy a lot in today’s culture, in a variety of fields and disciplines. But what is it exactly? Dictionary.com, an online reference site, defines empathy as “the intellectual identification with the thoughts and feelings of others.” With this definition in mind, it’s easy to see why having empathy is absolutely important…