Category: Automate Support
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Customer Service Skills Needed for Phone Interactions
There are so many channels for customers and businesses to interact in our modern world, but in many instances the telephone is still the most preferred way to conduct business. While there are general customer service skills that stretch across any platform, here are some phone-specific strategies you can try. It may sound like an…
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Using Chat To Enhance The Customer Experience
Just fifteen years ago, the telephone was the primary method for obtaining troubleshooting for products and services. Yet now, with the proliferation of the internet, there are many more avenues for customers to pursue, be it email or chat programs. The latter has gained in popularity, because much like the phone, it offers real-time support…
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Why you need to focus on customer service
Customers are one of the reasons why a company grows and also fails. As an entrepreneur you may choose to increase your customer base and at the same time loose them. Once you loose your customers getting them back to buy from you is very challenging. But will you just sit there and watch your…
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Customer Service Qualities That Work
Creating a good customer service for your company is not very difficult. It should therefore be the first thing that comes to your mind when you talk about success. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Many companies have prospered because of the good…
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Benefits of creating an effective customer experience
All companies provide customer service. It is the experience that customers have that create the difference. Having an effective customer experience will cut you out from your competitors. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. As they continue to provide customer service you give…
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Enhancing Customer Service Through Empathy: Part One
It seems like every single customer service blog stresses the importance of empathy in the customer experience. There’s a reason they do though—it’s a fantastic way to provide exemplary customer service on every occasion, as well as build strong relationships with your customers. This series of blog posts will examine different ways to use empathy…
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How to make your customer service shine
Excellent customer service leads to business success and growth. It is therefore very important that you ensure your customer service is up to the task. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Keep your competitors off by providing a customer service that shines. Customers…
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Some Empathic Words For Good Customer Service
There are two common themes that I’ve learned about good customer service. The first is the importance of positive language. It goes beyond “yes sir/mam” or “no sir/mam.” It means taking negative words and spinning them positively. The second aspect I’ve learned is crucial for a good customer experience is empathy, or understanding a customer’s…
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How to build customer loyalty in your business
Customer loyalty is one of the most elusive business elements businesses. Yet, when your business has customer loyalty, you never have to worry about them coming back. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But how can your business build customer loyalty? Serve the…
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Empathy is Your Friend: See It Their Way
You don’t need to work in customer service for very long before you run into a customer complaint or issue. How you deal with these issues defines not only your businesses’ sales and bottom line, but its reputation as well. Numerous customer service experts and blogs, including this one, have said using empathy is one…