Category: CRM
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Reasons Why Customer Experience Management Is Difficult To Manage
Is it really possible to manage customers? Customer experience management is a strategy that has been put in place to manage customers. It’s therefore possible to manage your customers if you are running a business. As much as they might look like they are in control, this strategy helps a business run smoothly. Yonyx…
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Use Decision Tree Driven Troubleshooting Manuals To Serve Customers Better
Running a software or telecom company is nearly the same as running customer problems, and challenges. Challenges will never cease. In this article, we give you advice on why you should put decision tree driven troubleshooting manuals as part of your customer satisfaction building strategy. Yonyx enables organizations to create decision tree driven interactive guides…
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Interactive Manual Software | Making it Simple and Easy to Use
It is downright annoying to use an interactive manual software that’s so hard to understand and use. Customers would find this frustrating – to say the least. A manual is supposed to give you instructions to simplify and not complicate things. Therefore, it is important for your company to implement an interactive manual software that’s…
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Interactive IT Guide | Making the Most of Available Resources
Many companies know the value of having an interactive IT guide in offering excellent quality service. Yet, only a few of them makes the most of their available resources and in their implementation. In this post, we shall discuss the different key points in implementing a successful interactive IT guide so you can have the…
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How To Improve Customer Experience Within A Telecom Business
Owning a telecom company and selling techie products like software can have its fair share of customer service problems. Consequently, most telecom companies are lagging behind in their customer experience management despite it being a digital era in history. In this article, we give these businesses ways they can use to spice things up…
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Best Practices For Designing The FAQ Page On Business Websites
Your FAQ page is one of the most important pages on any business website. While it’s not essential for everyone, having a well-designed FAQ page can make things easier if you sell products like software, telecom products or offer services online. And while there is no real “right” FAQ page design, this article has three…
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A Guide For Improving the IT Customer Experience Through Social Media
If your company is looking for ways to improve the IT customer experience, look no further than the possibilities offered by effectively using social media. By implementing social CRM into your customer support plan, the IT customer experience will be greatly enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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The Role of Social CRM in Helpdesk Integrated Telecom Customer Service
In the past, the telecom industry has relied on the telephone support of call center customer service agents to handle all customer inquiries and to resolve issues. With the advent of social media, however, social CRM has become the key focus of helpdesk integrated telecom customer service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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The Secrets Of Winning The Modern Customer Against All Odds
Finding a customer base and growing it has never been an easy task. Ever since the global boundaries opened the market for accessible alternatives killing most monopolies, it has been more difficult for traditional businesses to break new barriers, establish new ventures or even own customers. Yonyx enables organizations to create decision tree driven interactive…
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Interactive Troubleshooting System to Improve Customer Service
Many companies nowadays have to look for ways to improve customer service hence the introduction of interactive troubleshooting system. In fact, the interactive troubleshooting is an alternative method for customer service. It is a relatively new innovation designed to allow companies to deliver high quality service. It frees your staff from simple, mundane activities that…