Category: CRM
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Avoid These 2 Common Errors Companies Make Using Social CRM Techniques
Social CRM is an incredibly powerful tool that helps businesses provide creative customer support and improve the customer experience. To do so, however, social CRM must be carried out with the best practices. Otherwise, you won’t see the results you were hoping to get out of social CRM. Yonyx enables organizations to create decision tree…
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Social CRM | Getting in Touch with Customers Effectively
Many entrepreneurs would say that social CRM is the new customer relationship management system. However, it is just the evolved form to get in touch with customers – both existing and potential ones – effectively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social media,…
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What You Can Learn About the Customer Experience Through Social Media
Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the customer experience when you take a moment to listen. Yonyx enables…
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Social CRM | The Leveling Up of Customer-Company Communication
Social CRM has been in the spotlight ever since social media platforms were introduced in the industry. Through it, the two-way communication between customers and the company has been made possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The integration of…
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3 Things Your Business Doesn’t Know About Social CRM But Should
The good news is that more and more businesses of all sizes recognizes the benefits of social CRM and are implementing campaigns. The bad news is that many businesses are unaware of a few key points necessary to get the most out of their social CRM campaign. Yonyx enables organizations to create decision tree driven…
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My Business Has Social Media Profiles Set-Up. Isn’t That Social CRM?
No, but it’s a start! Setting up profiles for your company on social media websites is the first step in social CRM, but it’s certainly not all that’s entailed. Let’s look at how you can turn a basic business profile page on Facebook or a similar website into a successful social CRM campaign. Yonyx enables…
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How To Create Useful Customer Conversations, Not Campaigns
Talking about yourself or what you are about (all the time) will not win the damsel on a first date. The same principle applies in social media customer service management. Your customers are not ready to hear your rhetoric about how awesome your product is all the time through endless promotional campaigns. They’re on those…
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How to Integrate Marketing Campaigns with Social CRM Techniques
No marketing strategy improves the customer experience to its optimal level in isolation. Because of this, marketing managers take a holistic approach towards marketing campaigns and integrate traditional campaigns with social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Integration of social CRM and marketing…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…
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The Importance of First Impressions on the Customer Experience
Nothing defines the importance of first impression better than the maxim, “You only get one chance to make a first impression.” A first impression is has an extensive impact on customer experience, your brand image as well as your market share. A first impression may be carved over a phone call, troubleshooting helpdesk or in…