Category: CRM
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3 Ways Social CRM Helps Your Business Improve the Customer Experience
Your business should always be looking for ways to improve the customer experience and increase customer loyalty. Social CRM is one of the most direct ways to connect with customers and intelligently work toward a solution to any troubleshooting issues. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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(3) Ways To Enhance Customer Satisfaction Through Social Media Use
Most organizations struggle with running social media campaign initiatives geared towards loyal customers. Yet, the benefits of using social media to serve customers keep rising. Fortunately, this article will give you some tips to keep in mind when you’re driving social CRM in your business. Yonyx enables organizations to create decision tree driven interactive guides…
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How Does Improving Customer Support Via Social CRM Increase Profits?
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase your profits as well. Yonyx enables organizations to create decision tree driven interactive guides…
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3 Powerful Things to Ensure a Positive Customer Experience
Every company wants to seize every opportunity associated with achieving a positive customer experience. Yet, many failed to realize that there are only three powerful things they can follow. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are these powerful things…
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Benefits of Using Social CRM to Enhance the Customer Experience
The customer experience can be greatly improved by engaging with your customers using social CRM tools. With more customers relying on social media to connect with businesses than ever before, your company needs to join the conversation to reap the benefits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How Using Social CRM Will Transform Your Business For The Better
Many successful companies use social media to reach social customers. While the social channels keep changing, the concept of social CRM is here to stay. Social CRM tool has helped transform small business into global brands. Fortunately, successful social CRM strategies can be replicated. Yonyx enables organizations to create decision tree driven interactive guides for…
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How To Make Customer Service Your Competitive Advantage
Price is no longer the only factor that matters if you want more customers on your side. However, you can be sure that without good customer care, you have no customers! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This also implies you only have…
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The Art Of Creating Value Through Customer Experience
There are so many reasons why an entrepreneur should choose to send a “Thank You” email to customers. Perhaps it’s to show appreciation to your customers or to merely improve relationships. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. One little known fact about customer…
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Things that Help Companies Improve Customer Experience
Today, advancing technology helps in making modern life easier and more convenient. Companies are now able to lessen the time required to manufacture products and thus enhancing the companies growth. This makes them able to withstand the fluctuating economy. What are the things that can help companies improve customer experience? Well-informed Decisions: Your expertise and…
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Why Your Business Should Implement Improved CRM Tools
Having a CRM tool is not a big deal for businesses today. All that matters is the tool’s power. If it helps to build customer loyalty, retention and become a benchmark of competitive advantage in the market, then it is good to go. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…