Category: CRM
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The Benefits of Using a Mobile CRM Platform
In previous blog posts, we’ve looked at mobile CRM (Customer Resource Management) platforms, and how many businesses get them wrong. We looked at how most simply push a PC-version of a CRM package onto a mobile device, without taking into consideration the unique features a mobile device can offer, such as touch screen technology, and…
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The Ins and Outs of Mobile CRM Platforms
Customer Resource Management, or CRM, platforms are on the rise in the business world. They allow company employees access to a wide range of customer data, which can then be used to help enhance the customer experience, as well as troubleshoot any problems the customer may be having. There are CRM platforms for PCs, and…
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Some Tips for Using Mobile CRM Platforms
When you learn what CRM (Customer Resource Management) software packages do, you might think they would be well suited for mobile use, but this really isn’t the case. A number of companies have tried to use a mobile form of CRM, but have failed to have any luck with it. What’s the problem then? At…
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Body Language and the Customer Service Experience
While it’s true that words hold power, and the are the crux of any conversation, body language also has a huge bearing on how a person perceives you. For instance, you can be saying one thing, but your body language is communicating something else altogether. In a customer experience setting, this can have some dire…
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Social CRM Makes Tough Companies Walk on Tiptoes
Customer relationship management or CRM has evolved to a more useful, powerful and fast version called – social CRM. Yes, it is the integration of social media networks to the CRM platform that you have. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Going Above and Beyond in The Customer Experience
When we get bad customer service, we remember it—very well. We tell our friends, family and post negative reviews online. Good customer service tends not be recognized as much, at least up front. Yet there are those really exceptional customer experience moments where the employee goes “above and beyond” for the customer that truly form…
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Some Tips for Staying Positive in Customer Service
I speak from experience when I say working in customer service can be challenging—and I’m sure you know this too. Most days are fine, but every so often, the job will wear you down. So how can you maintain the all-important positive attitude needed to help with the customer experience? Here are some tips to…
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Turning a Customer Complaint Into an Opportunity
No matter how long you work in customer service, be it a few months or many years, you will at some point deal with a customer complaint. It’s important to point out that these complaints won’t take the form of a “foaming at the mouth” type complaint, but instead will be rational and (hopefully) reasonable.…
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Customer Focused Social CRM – Get Loyalty for Life
What is social CRM? Many experts say that it is the new face of customer relationship management but in reality it is just the evolution. The evolved version of CRM or customer relationship management, which many will say is the key to business success. It is considering the fact that it lies at the very…
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Handling Customer Experience Issues Over Social Media
You’re probably aware of this, but practically every business has some sort of social media presence, be it on Twitter, Facebook or Google Plus. These pages are a great way for the business to stay in touch with their customer base. On a few occasions, customers will bring issues to the businesses attention via social…