Category: CRM
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Spread Your Policy and Enhance Your Social CRM
Finally, you have done what a successful business organization craves. You have put all your efforts and have created a new customer service policy, which everyone can now follow. This customer service policy will equally promote customer retention by giving them the best customer experience and social CRM along with creative customer support. Your wisely…
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Returning Customers Should be Given Priority Over Others
A number of companies make a recurring mistake and put all their efforts in pleasing the wrong type of customers; new customers but why do we assume that attracting the new customers is a mistake? Perhaps it is not bad to focus on the new customers but it is also important to understand that the…
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Loyal Customers Must be at Priority When Conducting Business
Quite obviously, different customers visit your company or business with different requirements. According to the mindset many organizations, the focus should be on attaining new customers. However, it is an extremely wrong prospect. Regardless of the type of business you are running, you must concentrate on developing a phenomenal customer experience for the returning or…
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Deliverables, Essential of an Optimum Business
What is a deliverable? Where could you find such? These are among a few of those questions which might arise in your mind about this word. Deliverable results in providing good customer experience and creative customer support to customers. Specifically, it is anything which depicts your transactions done and a company can offer it through…
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How to create an optimal customer self-service experience
Before customer self-service became popular, customers wasted a lot of their time looking for answers to their inquiries, or complaints. However, with more and more customers reporting poor experience with most company’s customer service departments, self-service is not a choice right now. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Multiple Categories of Customers Can Make Or Break You
The Newbie and returners. This is how most of the organizations categorize the customers. A majority of the companies direct their customer experience, social CRM, creative customer support and in fact, the entire customer service towards these two types of customers. Then what about the other of categories of customers, which even your customer support…
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Improvement Leads to the Optimum Customer Experience
Even if you are sure that your company entails the perfect business model, you must not forget that there is always a room for improvement. You should keep finding ways to improve the overall customer experience, decision tree, social CRM, creative customer support, etc. You must keep on guiding your employees and encouraging them to…
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Great Customer Service, within your bounds
Providing ultimate customer experience with creative customer support is not that easy and there is much more to do while providing great customer service. According to the perception of people, physical departments that are available within your store limit the customer service; however, it is an extremely wrong thinking. The first time any customer visits…
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Brand, an Inevitable Reality In Marketing Your Business
As the world has turned into a global village, people are more conscious about choosing a particular brand. The majority of customers recognize brands with just a logo of that company. Whether it’s food, technology, electricity, and any other facility, a brand name is associated with it. The particular names of brands have made it…
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How to Create a Nonstop Customer Experience Company
Dealing with today’s customer is a huge challenge for most companies. Unlike past customers who had a more or less linear approach to how they purchased products, todays customer is more sophisticated and educated. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. They live…