Category: Customer Self Service
-
Interactive Decision Tree | The Latest Trend in Customer Support
Have you ever wondered whether you can offer customer support on-screen? With the interactive decision tree, you can. However, this should not be used as a replacement for customer support. Rather, it should only be used as an alternative – for customers to access the comprehensive knowledgebase in troubleshooting their own issues or problems without…
-
How to Build Your Business Based on Customized Service Today
One of the biggest growth challenges facing businesses today is the fact that it has become extremely hard to offer unique customer service. For cash strapped businesses, one-size-fits-all seems to be the order of the day, yet it can be catastrophic. Your business needs to focus on customized service if it is to make any…
-
Interactive Decision Tree | What Makes it Beneficial to Companies?
There isn’t much to say about the efficiency of technology in bringing beneficial things to a company. Apart from making your staff efficient and productive, it also continues to advance thus introducing even more powerful tools including the interactive decision tree. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support
Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree? Yonyx enables organizations to create multi-media flowcharts that provide customers…
-
How Agent Guided Interaction (AGI) Impacts the Customer Experience?
When a customer calls your helpdesk for the purpose of troubleshooting an issue, the quality of their interaction with the agent has a profound impact on the customer experience. The interaction usually begins with agent introducing himself and asking how he may help the customer. The customer states his problem and the agent takes charge…
-
What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…
-
Interactive Decision Tree | Increases Productivity for Your Company
You might be wondering what an interactive decision tree is. It is actually a new innovative tool for companies to use to increase productivity in their company. This tool is often used as a customer support alternative to decongest the lines and free your support staff from simple, mundane activities. Yonyx enables organizations to create…
-
Interactive Decision Tree | A Great Way to Enhance Customer Experience
Customers always want convenience in life – who doesn’t? After all, we want things to be easier. Technology has made things possible and as customers we want our experience to be as smooth as possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
-
Interactive Decision Tree | Empowering Customers with Information
Customers want information – and because of this they research the internet to find what they are looking for. What better way to provide them with knowledge through an interactive decision tree? This empowers your customers because they will now be able to know certain things that otherwise they would have to squeeze out from…
-
Interactive Decision Tree | Alternative Way of Customer Support
How can you remain productive when your customer support is always congested? If you want to remain productive, you should provide your customers an alternative way to gain access to information. This way, they can diagnose and try to fix their own problems before submitting a support ticket or call you. Yonyx enables organizations to…