Category: Customer Self Service
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3 Killer Strategies For Successful Customer Experience
Many businesses have not got it right when it comes to customer experience. To many customer experience is just but a strategy used to bring in more customers and improve sales. But you can choose to take a different turn and look at customer experience with a microscope. Yonyx enables organizations to create decision tree…
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Tips for Laying Out an Awesome Customer Self-Support System
Over the past few posts, we’ve looked at customer self-support systems, and how they can reap wonderful benefits for your business. We looked at how a knowledge base is an integral part of a self-support system, but now we want to turn our attention to the actual layout of the system. In the last post,…
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Here are More Hints for an Awesome Self Support Knowledge Base
Through a series of posts, we’ve been looking at the concept of customer self support, and how companies are using it more and more to handle routine customer experience issues, such as troubleshooting. In the last post, we looked at how knowledge bases, or articles that address common support issues, are a big part of…
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Say the Most Important Words To Your Customers- Customer Names
A person’s name is the most important word to anyone. This rule extends even when you’re calling customer names. Related Article: How decision tree driven interactive guides bring smiles to your customer? Calling ones name breaks through the noise and is the best way to reach your customers on your first meetings- very important. When…
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The Benefits of Using a Self-Service Customer Support System
It goes without saying that in today’s fast-paced world, helping customers with their issues and complaints can be difficult. Customers understandably want a quick resolution to their problems, and under the pressure of providing quick service, some companies lose sight of the goal. In order to combat this, some businesses have implemented self-service customer support.…
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Three Benefits of Socializing With Customers
Social media is the topic that keeps business on the go. Jennifer Kirby gives out three areas to reflect on it by use of web 2.0. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The value and opportunity of using social media falls on three…
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Improve Your Customer Experience Through Your Employees
Customers will approach a business that they enjoy doing business with. It is essential that you cultivate a culture that will improve the customer experience in an organization. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Know that customers are always on the look out…
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How To Build An Amazing Customer Care Team
An effective customer care team will work magic for your organization. A customer care team is responsible for your products branding to the public. Good branding of a product will definitely create sales and more profits for your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Interactive Decision Tree is the New Customer Support
Many companies today are exploring various means of providing customer support and it includes the interactive decision tree. This method of customer support empowers people to diagnose their problems and try to fix it on their own. Instead of calling customer support directly or submitting support ticket right away, people can troubleshoot issues by following…
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Handling Customer Experience Issues Over Social Media
You’re probably aware of this, but practically every business has some sort of social media presence, be it on Twitter, Facebook or Google Plus. These pages are a great way for the business to stay in touch with their customer base. On a few occasions, customers will bring issues to the businesses attention via social…