Category: Customer Self Service
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Drafting a New, Improved Customer Service Policy
You can’t rely on your employees’ natural social CRM/customer service skills to provide excellent customer service. You need to have a uniform customer service policy. Consistent customer service is desirable because your customers begin to expect a certain quality of service from you, and with properly trained staff, you can easily continue to provide service…
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Common Customer Service Mistakes
It’s a lot easier to get customers to return than it is to get new customers to shop at your business. However, a lot of businesses don’t recognize this. They spend a lot of time trying to attract new customers or build a creative customer support scheme, while forgetting about the old ones. Over 50%…
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How to Tap Customers Online
Online business is quickly growing at a faster rate. This is because many people (customers) are changing their ways in as far as their medium of buying commodities is concerned. Online shopping has become more convenient, and most people are embracing e-commerce. Someone will ask just how these businesses get to trap their customers into…
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How to Use Social Media for Customer Service
Businesses are expected to have strong online presences these days. If a customer has a question, the first response is to look at a business’s Facebook or website to see if it can be answered there. Facebook and other social media websites provide not only a great way for you to leave your customers with…
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2 Worst Things You Should Never Say to Customers
Every customer looks up to your company’s customer care to solve his or her problem immediately. It is however, natural for services or products offered to customers not to be exactly what they want. This draws up a lot of anger such that makes them run to you for help. This crucial stage requires your…
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The Role of Outsourcing in Customer Care Services
Outsourcing is the contracting part of your business activity to a third party. The third party is usually an expert in the business activity being outsourced to them. In the customer care field it is also possible to outsource from a customer service expert to handle your customer care activities. Outsourcing can be a good…
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Helpful Tools to Improve Your Quality of Customer Service
Call Queue Systems Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information…
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Understanding 24/7 Customer care Support
A 24/7 customer care support in an organization is one way of earning trust and retention of customers to your business or organization. With a 24/7 customer care support, you are sure that no customer will come complaining to you about your services .Advantages you will earn by establishing a 24/7 customer support. Immediate response…
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Customer Service and Its Multiple Definitions
When people think of customer service; they typically think of customer service departments that many businesses have. Yet, customer service actually means more than this. The term can refer to the physical department or it can refer to customer service as a concept. As a concept, customer service refers to any interaction between an employee…
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How Can You Become an Expert Customer Service Rep?
It’s essential for you to remain calm, no matter what, if you are a customer service representative. If you have angry or unruly customers, the last thing you want to do is retaliate. This is very unprofessional and would make both you and your business look bad. Furthermore, most of the time, if you stay…