Category: Customer Self Service
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Get Gung Ho! About Business Leadership
Are you scared that your business isn’t on track? Are you scared that your business isn’t motivated enough? If you said ‘yes’ to either of those questions, you should consider reading Gung Ho !by Blanchard and Bowles. If you’re a seasoned business owner, you may find that you know the contents of this book like…
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How to Handle Problematic Customers
Customer complaints are a hassle to handle. You may have a lot of them, or you may have some that are really difficult to deal with. Unfortunately, customer complaints aren’t often your biggest problem. Problematic customers can be more difficult than customer complaints. If you develop creative customer support techniques to keep problematic customers happy,…
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How to Correctly Price Your Business’s Products or Services
Setting prices for products or services is complicated. There are many factors to consider. If you set your price too low, you won’t make as large of a profit as you could. If you set it too high, it may not sell at all. Lots of business owners select prices by looking at their competitors’…
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How to Make your Customer Care Sticky
Investing in customer care should be any business’ first priority. Good customer care takes care or safeguards a business’ most precious asset: Its customers. Nevertheless, most businesses don’t get it right leading to breaks in their performance, dismal performance and poor sales. Here is how to make your customer care tick. Operate with speed When…
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The Different Types of Complaining Customers
Customers are going to complain. It doesn’t matter how much time you invest into assuring them high quality creative customer support. It doesn’t matter whether you own a huge superstore chain or a tiny local boutique. It’s inevitable that some customer will feel dissatisfied or try to take advantage of you. Some of these people…
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The Basics of High Quality Customer Service
There are several important things that you need to keep in mind if you want to offer excellent customer service. Your customer service employees need to both have positive attitudes and good communication skills. Furthermore, your employees need to be knowledgeable about your company and develop creative customer support techniques. They need to always be…
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How to Train Your Employees for Expert Customer Service
Customers are always aware of how you are treating them. If they aren’t treated well, they aren’t as likely to return. Creative customer support is so important that businesses usually have departments that exist to concentrate solely on customer service. The employees of a customer service department need to be trained well. You can’t simply…
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Understanding Customer Care for Your Business
Have you wondered what customer care means for your business? For some business people, customer care means selling to customers at a good price, for others it’s serving them with a smile while for the rest; it’s about proper packaging of products before they reach customers. While all of them are good practices, most businesses…
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Why Should You Care If Your Customers Are Satisfied?
Before you buy products that are expensive or important to you, you likely do a lot of research and come up with creative customer support techniques. It’s become significantly easier to research products these days, since more and more information has become available on the Internet. You can also get an idea of whether a…
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How to Manage Different Customer Types in Your Business
You need to provide high quality customer service to every customer, even the difficult ones in order to maintain good social CRM and customer experience. It’s awfully tempting to just ignore or even retaliate to rude, unruly customers, but it’s not worth it. If you learn how to appease difficult customers, this could do wonders…