Category: Customer Service

Using a telecom troubleshooting manual is not going to be effective if you don’t implement it well. It will only bring about positive results or become beneficial if your staff and the rest of your system would coincide with its proper use. So, how can you enhance the company’s entire resolution process through telecom troubleshooting…

Many of the call center companies nowadays have been implementing interactive telecom handbook mainly because of the many perks that they can get from it. The interactive telecom handbook is a kind of application that does the following – Pulls out all relevant information or data pertaining to the customer’s call Displays the information on-screen…

The implementation of the best practices interactive telecom especially for call center businesses is not only an ongoing trend but a must-have – nowadays. It is imperative that as an owner, you should be at par with the current technological improvement or advancement. One of the useful advancements today is what we mentioned as best…

There is a reason why call center businesses implement a telecom installation handbook. In fact, there are several reasons and most – if not all – of the companies have the same reasons, which includes the following – Improved consistency not only of your call center agents – but also the processes and systems previously…

“45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.” – Forrester Research Have you ever noticed that there is a gap between the customer satisfaction levels customer satisfaction and the actual customer service your company provides? If you have, do you know why? Well it’s probably…

Are you a call center business owner? If you are, have you considered implementing a user interactive telecom – which your agents can use when resolving customer issues or concerns? If you have not, we suggest that you do because the user interactive telecom allows you to do many things than you can imagine. It…

All companies, or at least a large number, spend considerable time in discussing how to improve customer experiences and provide value-added customer service. Despite what they consider to be their best and concerted efforts, they may find themselves losing customers steadily. There are a number of reasons why customers decide to stop any association with…

As a call center business owner, it is imperative that you know how to be at par with industry standards. The features of an ideal call center business is one that – Higher rates of First Call Resolution or FCR Lower Average Handle Time or AHT spent on each customer Improved productivity of call center…

When you unleash the power of a telecom user guide, you can do a lot of things including – Gain access to your company’s knowledgebase fast and easy. This will further provide you with the benefit of resolving issues and customer concerns fast. The principle behind the telecom user guide is that it automatically pulls…