Category: Customer Support
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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Interactive Customer Service Experience and Analytics
Interactive customer service would not be as entailed without analytics. Among the plethora of features Yonyx AGI solutions offer, one of the most informative, innovative and thorough features is the capability for analytics integrated in to flow visualization. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This…
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Smart Ways To Make Customers Love Your Call Script
Customer service is all about making the customers appreciate quality of service. Solving their problems is also part of this service. One part they hate most is having to deal with phone customer service. In understanding this most call centers developed follow through scripts to solve this but nothing changed. The problem was never in…
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How To Deliver Best Customer Services Via Live Chat
Technology offers a variety of solutions when it comes to customer service. These could be anything from voice based multi-channel customer care to non-voice ones like live chat, email, and social media. Live chat is the most embraced to deliver best customer services and this is how to deliver just that. Yonyx enables organizations to…
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How to Remain Competitive Using only an Installation Manual Software
When a call center company implements an installation manual software, it can reap the following benefits – Reduce the Average Handle Time (AHT) Improves the productivity and consistency of call center agents as well as company processes Enhances First Call Resolution (FCR) Increase CSAT or Customer Satisfaction scores However, apart from these benefits, implementing an…
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Productive Call Center Agents – Always Courteous and Polite
The most productive call center agents are the ones who can cultivate positive relationships with clients. In order to this, productive call center agents must always maintain a high level of decorum. Professionalism and courtesy are the precepts of enhancing interactive customer service. However, many call center agents and representatives sometimes forget the importance of this,…
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Interactive Troubleshooting – The FAQ Manual
The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software. This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As…
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An Interactive Troubleshooting Guide
There are many species of interactive troubleshooting guides that can help customers identify root causes. Here is an interactive troubleshooting guide outlining the basics of inquiry, discovery and resolution: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry, what is the complaint or problem? – Begin the…
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Why a User Manual Software is Important to Reduce Average Handle Time
If you want to lessen the average handle time (AHT) of call center agents in dealing with customers, your company can benefit a lot from user manual software. There is every reason to believe that on-screen guideline can make the task of resolving issues more quickly than when you rely on call scripts previously implemented…
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How to Start Using an Interactive Manual Software to Improve Call Scripts
An interactive manual software is important for call center companies probably because it can improve call scripts that were previously implemented. If you’re a call center agent, you know that the customers don’t want you to sound like a scripted bot. They want to hear you as if you’re naturally conversing with them in person.…