Category: Customer Support
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Call Center Agents – Customer Complaints
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…
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Use Knowledge Base For Agent Productivity
What makes customer service agents productive? Knowledge base. Some may argue that there are different methods. Some say professionalism and courtesy are key. Others claim that useful automated support tools such as decision-driven guides and comprehensive API are the answer. What makes bad customer service? Those precepts are more clarified. One of the worst forms of…
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Improving Customer Satisfaction (CSAT) Score in The Transportation Industry
In the transportation industry, CSAT scores are everything. In fact, it is essential if you wish to see any taxi, bus or livery service excel. This is because, this is an industry with an infamous reputation on delivering. A virtual help-desk or a lightning fast customer management software solution can be the difference maker in…
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An Interactive Customer Service Manual With Zing!
An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to…
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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Interactive Customer Service Experience and Analytics
Interactive customer service would not be as entailed without analytics. Among the plethora of features Yonyx AGI solutions offer, one of the most informative, innovative and thorough features is the capability for analytics integrated in to flow visualization. Now, Yonyx can capture data as it ebbs and flows, displaying powerful click stream data. This…
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Smart Ways To Make Customers Love Your Call Script
Customer service is all about making the customers appreciate quality of service. Solving their problems is also part of this service. One part they hate most is having to deal with phone customer service. In understanding this most call centers developed follow through scripts to solve this but nothing changed. The problem was never in…
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How To Deliver Best Customer Services Via Live Chat
Technology offers a variety of solutions when it comes to customer service. These could be anything from voice based multi-channel customer care to non-voice ones like live chat, email, and social media. Live chat is the most embraced to deliver best customer services and this is how to deliver just that. Yonyx enables organizations to…
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How to Remain Competitive Using only an Installation Manual Software
When a call center company implements an installation manual software, it can reap the following benefits – Reduce the Average Handle Time (AHT) Improves the productivity and consistency of call center agents as well as company processes Enhances First Call Resolution (FCR) Increase CSAT or Customer Satisfaction scores However, apart from these benefits, implementing an…
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Productive Call Center Agents – Always Courteous and Polite
The most productive call center agents are the ones who can cultivate positive relationships with clients. In order to this, productive call center agents must always maintain a high level of decorum. Professionalism and courtesy are the precepts of enhancing interactive customer service. However, many call center agents and representatives sometimes forget the importance of this,…