Category: Customer Support
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Interactive Computer Manual | Empowering Employees in Customer Support
One of the most important skill that all employees not just those in customer support must have is empowerment. A lot of businesses tend to ignore this and so they risk not becoming a service leader in their own industry. If you want to stay on top of your chosen field, you must have empowered…
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How High FCR Raises CSAT Scores – The Egg Before The Chicken
It is essential to make both high first-call resolution and high CSAT scores a priority. Both are achievable and neither need to be neglected in order to attain the other. In fact, high first-call raises CSAT scores overall. There are many reasons why committing to first call resolution can pay great dividends in the end.…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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How Can an Interactive Bible Improve Productivity in Customer Service?
More and more companies offering customer service today are utilizing an interactive bible – not for customers but used internally. And, this is all for the right reasons. The interactive bible greatly improves productivity in customer service. This is the primary benefit that companies can get in implementing one. So, how can an interactive bible…
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Interactive Computer Booklet | Proper Use of Call Center Scripts
When call center companies utilize interactive computer booklet internally, the need for call center scripts is reduced to a minimum but not entirely gone. The usefulness of call center scripts goes beyond just reading what customers want to hear. The interactive computer booklet is extremely useful when customers call you for assistance. In some cases,…
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Interactive Computer FAQ | Tips When Using Call Center Scripts
Several experts would agree that when you are a call center company and implement an interactive computer FAQ, you have to be careful in using call center scripts. It is not necessary to distinguish inbound from outbound contacts If you are going to use call center scripts, the interactive computer FAQ will help determine your…
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An Interactive IT User Manual That Works With All Customer Devices
You need to be prepared for the fact that customers will try to access your interactive IT user manual from a number of mobile devices and computers. Browser support is no longer enough, as you must provide a mobile version of your interactive IT user manual alongside the standard browser version. Yonyx enables organizations to…
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Reduce Customer Complaints | Helpdesk Integrated Computer User Guide
The goal of any customer support tool is to increase the level of customer satisfaction and make it as easy as possible for customers to use your product. Focusing on resolving common customer complaints is a major component of setting up a helpdesk integrated computer user guide. Yonyx enables organizations to create decision tree driven…
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Benefits Of Using A Map View User Guides In Self Service Management
The map view is one of the most popular techniques used to optimize the customer’s self service experience with a business. Ideally, a map view consists of a set of layout of customer interaction flow presented as a series of simple questions and answers. But why should you choose the pap view as your ultimate…
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How IT User Manuals Improve Customer Service Exponentially
IT user manuals are the new technological wizardry sweeping the nation and cyberspace. These virtual innovations have been a miraculous happening for many businesses who find themselves inundated with customer complaints and issues that need resolution. However, queues form and seemingly the reputation of many of these businesses have suffered. Here is how IT user…