Category: Customer Support
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Interactive Troubleshooting to Enhance Customer Relations
There is nothing more annoying than to wait in line for the next available representative. This can disrupt customer relations, which is why the interactive troubleshooting has been introduced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Interactive troubleshooting can enhance customer relations because it…
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Employing Interactive Customer Service for a Far Advanced IT
Advanced IT can only do so much, which is why employing an interactive customer service can help in making progress. Companies have started adding interactive customer service, which means their IT department is already far advanced. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Benefits of Interactive Customer Service for Telecom Companies
The more that gadgets and mobile devices become popular, the more that telecom companies must carry out a successful interactive customer service. Thousands to millions of customers may be congesting your support lines with problems similar to one another. Your support staff already have enough on their plates to be hounded by customers with simple…
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Helpdesk Integrated Computer Troubleshooting | Giving Business Edge
If you want to have an edge over your competition, the best way to achieve this is to implement an effective helpdesk integrated computer troubleshooting. This method allows customers to gain access to your comprehensive knowledgebase 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Exploring Best Practices for Interactive Customer Management
The most important aspect of running a business is customer support. Exploring best practices to make properly implemented interactive customer management is therefore necessary. What are these best practices to make proper implementation of interactive customer management? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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What Makes a Decision Tree Driven IT Troubleshooting Special?
There are good companies but there are better companies. These better companies have a decision tree driven IT troubleshooting method in place. What makes it special? Here are the reasons that decision tree driven IT troubleshooting can make your company better – Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Using Convenient Interactive Software for Customer Management
A lot of companies are having problems with customer management, which is why the use of a convenient interactive software has been introduced in the market. This type of approach is especially useful to avoid congestion in your support lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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How to Use Helpdesk Integrated Customer Management Software
There is nothing more annoying than wasting so much time on repeatedly mundane issues. This can be solved by helpdesk integrated customer management software. Many companies are now turning to this approach because it can save them so much time while improving productivity of support staff. Yonyx enables organizations to create decision tree driven interactive…
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Decision Tree Driven User Guide to Improve Quality of Service
A company’s goal will always be improving its quality of service as well as pleasing its customers. Having a decision tree driven user guide is one of the excellent ways to improve quality of your service. How? We all know that customer support takes up much of our time. We have to deal with customer…
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Easy Customer Service through Interactive Troubleshooting
If there is one way that you can improve the quality of customer service, it is through implementing interactive troubleshooting. How is this possible? It can reduce the number of customers waiting for the next available representative. The customers need not call for support because they can diagnose and fix their own simple issues. Yonyx…