Category: Customer Support
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The Quintessential Customer Relations Guide for the Software Industry
Products and services in the software industry require a level of customer support that involves technological support as well as high quality customer service. Below are a few tips to serve as a software customer relations guide that are sure to drive customer retention and loyalty. Yonyx enables organizations to create decision tree driven interactive…
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IT Customer Service Bible | More Than Just Technical Support
One might expect the IT customer service bible to be filled with technical jargon describing advanced troubleshooting and customer support mechanisms. While that is an essential piece, there is a lot more to the IT customer service bible than just providing technical support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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How to Create An Interactive User Handbook for Customer Support
Based on the decision tree mechanism, an interactive user handbook is a tool used by businesses to offer customer support. It is a platform that deals with procedural documentation pertaining to troubleshooting. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. An interactive user handbook is…
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A Guide to Telecom Customer Management Best Practices in 2014
The telecom industry has become highly competitive and the markets have achieved the level of saturation. In such a scenario, customer retention gains the number one spot on the priority list of the companies. Latest surveys suggest that a fulfilling experience with their telecom service provider is what matters the most to the customers. Concessions,…
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Interactive Troubleshooting to Enhance Customer Relations
There is nothing more annoying than to wait in line for the next available representative. This can disrupt customer relations, which is why the interactive troubleshooting has been introduced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Interactive troubleshooting can enhance customer relations because it…
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Employing Interactive Customer Service for a Far Advanced IT
Advanced IT can only do so much, which is why employing an interactive customer service can help in making progress. Companies have started adding interactive customer service, which means their IT department is already far advanced. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…
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Benefits of Interactive Customer Service for Telecom Companies
The more that gadgets and mobile devices become popular, the more that telecom companies must carry out a successful interactive customer service. Thousands to millions of customers may be congesting your support lines with problems similar to one another. Your support staff already have enough on their plates to be hounded by customers with simple…
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Helpdesk Integrated Computer Troubleshooting | Giving Business Edge
If you want to have an edge over your competition, the best way to achieve this is to implement an effective helpdesk integrated computer troubleshooting. This method allows customers to gain access to your comprehensive knowledgebase 24/7. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.…
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Exploring Best Practices for Interactive Customer Management
The most important aspect of running a business is customer support. Exploring best practices to make properly implemented interactive customer management is therefore necessary. What are these best practices to make proper implementation of interactive customer management? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
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What Makes a Decision Tree Driven IT Troubleshooting Special?
There are good companies but there are better companies. These better companies have a decision tree driven IT troubleshooting method in place. What makes it special? Here are the reasons that decision tree driven IT troubleshooting can make your company better – Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…