Category: Customer Support
-
Understanding the Specifics of Social CRM for Better Business
As you probably know, CRM (Customer Relationship Management) is composed of three business facets – marketing, service/support and sales functions. All of these things have a purpose of moving customers from potential to existing ones. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
-
Key Points to Remember when considering social CRM
Perhaps, you’ve probably heard social CRM a lot of times lately. In fact, it is a trending topic among business entrepreneurs. If you’re seriously considering social CRM then you should probably remember the key points below: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Social…
-
Secrets Of Customer Service Success Without Lots Of Technical Skills
Nearly every one of us is sold a customer service lie everyday: treat all your customers the same, keep working hard on your customers, keep focusing on your product, it will sell itself! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The above mantras work…
-
Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…
-
How To Obey Your Customer Service Commands For Business Success
Most business owners have commands they believe will take their businesses to the next level. Some of them are clichés; “customers always come first”, “customers are always right”, “customer first”, etc. Coincidentally, these commands are broken by the same people who create them (the businesses). Yonyx enables organizations to create decision tree driven interactive guides…
-
How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
-
How to Increase Customer Retention and Loyalty with Social CRM
If used correctly, social CRM is a very effective tool in generating customer retention and ultimately customer loyalty. Social CRM allows your business to connect with your customers in a conversation, resulting in creative customer support. To get the most out of your social CRM campaign, follow the basic principles listed below and improve the…
-
Questions to Think About Before Initiating a Social CRM Campaign
Like most businesses on the cutting edge of customer trends, you probably understand the importance of social CRM and are implementing a campaign. Before you begin connecting with customers over social media websites, ask yourself the following questions and consider consulting with a customer support analyst about your social CRM goals. Yonyx enables organizations to…
-
How Automation Can Either Help or Hurt the Customer Experience
Automating certain aspects of the customer experience can lead to an enhanced experience that results in customer retention and loyalty. However, automation reaches a point when it can actually hurt the customer experience by removing the personal touch from the interaction with your company. Yonyx enables organizations to create decision tree driven interactive guides for…
-
Understanding Weak Areas to Improve the Customer Experience
The key to improving the customer experience is to understand where the weak areas are of your customer service initiatives. Below are a few ways you can find ways to enhance the customer experience, but be advised that it is an ongoing process to provide creative customer support. Yonyx enables organizations to create decision tree…