Category: Customer Support
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What Steps are Involved in Creating an Interactive Decision Tree?
A decision tree is a self-service platform that can be accessed from computers, tablets and cell phones. It contains cumulative steps of interactions that help a customer troubleshoot an issue. An interactive decision tree is a creative customer support tool that lets customers resolve routine issues on their own. A decision tree makes an efficient…
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Interactive Decision Tree | Increases Productivity for Your Company
You might be wondering what an interactive decision tree is. It is actually a new innovative tool for companies to use to increase productivity in their company. This tool is often used as a customer support alternative to decongest the lines and free your support staff from simple, mundane activities. Yonyx enables organizations to create…
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Interactive Decision Tree | A Great Way to Enhance Customer Experience
Customers always want convenience in life – who doesn’t? After all, we want things to be easier. Technology has made things possible and as customers we want our experience to be as smooth as possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Here Is How To Develop A Customer Experience Strategy
Establishing a customer experience strategy in your company means delivering effectively to your customers. Customer experience helps to create a life time relationship with customers hence, needs to be given utmost importance. A Customer experience strategy also touches on all customer points meaning it is key to long-term business success. Yonyx enables organizations to create…
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How To Deliver According To Your Customer Expectations
Customers are very critical to a business. When they approach your organization they always have a list of expectations to get from you. Their mind is set on something and when they do not get it, they easily become frustrated. Understandably, its challenging for an organization to always deliver customer expectations but it is very…
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Common Social CRM Mistakes Made By Businesses All Too Often
Social CRM is a creative customer support platform that can steer your company’s brand image and market share on a favorable path. Fostering customer engagement on social media is beneficial to both your company and customers. However, many companies commit mistakes and fail to reap the complete benefits of social CRM. Let us take a…
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The Importance of First Impressions on the Customer Experience
Nothing defines the importance of first impression better than the maxim, “You only get one chance to make a first impression.” A first impression is has an extensive impact on customer experience, your brand image as well as your market share. A first impression may be carved over a phone call, troubleshooting helpdesk or in…
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Social CRM | Become more Focused on Customers through Social Media
The evolution of traditional CRM through the integration of social media to the system allowed a more flexible way of interacting. As we all know, social media is today’s biggest haven of communication. People from all over the world gather around these free social media platforms, interact with each other and stay connected together. Yonyx…
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Interactive Decision Tree | Empowering Customers with Information
Customers want information – and because of this they research the internet to find what they are looking for. What better way to provide them with knowledge through an interactive decision tree? This empowers your customers because they will now be able to know certain things that otherwise they would have to squeeze out from…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
