Category: Customer Support

Every industry is unique but the bottom line will always be the “customer.” When you manufacture products, you are not creating them at random. You create them according to the industry that you belong. From the manufacturing period, you try to establish it in the market. Yonyx enables organizations to create multi-media flowcharts that provide…

Wise organizations realize that achieving a positive customer experience is more than just looking at statistics and analytics. There is more to answering more calls or catering to the needs of several customers at once. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Sure, you’ve…

Before you setup your business and before you implement your plans, you must have a business design – a pilot model that represents your brand, your customers and the entire company. A good business design must have the following characteristics: It must represent the customer segment. Business designs are more than just creating a random…

It is important that you trust your customers before they can learn how to trust you. You have to clarify their needs and make your decisions based on these needs. Rather than focusing yourself on selling, you should focus on helping customers buy the things they need. Yonyx enables organizations to create decision tree driven…

In order to achieve a positive customer experience, it takes more than just excellence in financial performance. In fact, it has little – if not nothing – to do with it. Customers who switch from one brand to another would either express satisfaction or frustration with the previous brand and it is not because of…