Category: Customer Support

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in Automate Support, CRM, Customer Self Service, Customer Support, Troubleshooting

Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…

Exceptional Features of Interactive Customer Service Manuals

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in CRM, Customer Support

Interactive customer service manuals have a wide array of nifty and resourceful features. A Yonyx AGI interactive platform excels above and beyond. With browser support, https security, mobile compatibility and frequent back-ups, these interactive troubleshoot guides have unrivaled efficiency and raise the standard of interactive customer service manuals. Here are some the exceptional features that…

So What Is Average Handle Time and How Does Yonyx Help?

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in Automate Support, CRM, Customer Support

So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of the core elements involving customer support. It is…

So What is First Call Resolution Rate and How Does Yonyx Help?

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in CRM, Customer Support, Troubleshooting

So what is a first call resolution rate? Why is it important? How does Yonyx help? These are the same questions that race through the minds of clients who wish to decipher the essence of average handle time. However, first call resolution rates and average handle time are two distinct scenarios and situations. A Yonyx…

Enhancing Customer Service With Call Center Scripts

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in CRM, Customer Support, Troubleshooting

Call center scripts can serve as a foundation to customer service prominence. Call center scripts can be the platform to raise CSAT scores and deliver unrivaled customer service. Bring the words of the call center script and enhance customer service interactions. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…

Five Ways To Improve Customer Satisfaction Surveys

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in CRM, Customer Self Service, Customer Support

Improving customer satisfaction scores can be a daunting task. However there are many ways to make a simple phone call or visit, unforgettable. Here are five ways to improve customer satisfaction surveys: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service 1. Make Customers Laugh – Most of the time,…

Enhance Mulitimedia Content With Decision Nature Architecture

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in Automate Support, Customer Support, Troubleshooting

Multimedia content can gather the attention of users and even stimulate the senses while agents and customers conduct an interactive troubleshoot. However, DNA or decision nature architecture is a powerful wrinkle that Yonyx has injected in to all of their interactive AGI guides. DNA is most efficient when paired with several of Yonyx’s features that…

Knowledge Base – The Foundation of CRM

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in CRM, Customer Support, Knowledgebase

Knowledge base is the propelling guide behind Help Desk Computer Integrated Handbooks, decision-tree driven manuals and interactive customer service manuals. Knowledge base also serves as the building blocks of virtual cell-center scripts and automated customer support. Knowing the tools of the trade and the services provided, is the basis of knowledge base. The know-how and…

Analytics Impact Interactive Customer Service Experience

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