Category: Customer Support
-
Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
-
Knowledge of Customer Emotions Enhances Customer Experience
A clear knowledge of customer’s emotions greatly enhances customer experience. A customer’s emotion is so fickle that it can change in an instant if he thinks he’s not getting what he wants. If you want to capture the attention of a customer, what better way to do this than to understand his emotions? Yonyx enables…
-
3 Steps To Reinventing Your Customer Service
Currently customer service is one of the factors that customers consider very important. Statistics have shown that it is a factor that prompts one into stepping into a store that is miles away other than one next to the door. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
-
Three Best Ways Poor Customer Care Can Really End
The number of businesses struggling with poor customer service is at an all-time high. Some customer care pundits blame customers for wanting too much done for them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But are there ways you can use to reduce poor…
-
Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…
-
For When You Have to Tell a Customer “No”, Follow These Tips
For those of us who work in the customer experience arena, having to tell a customer “no” can be quite disheartening. We go out of our way to please them, and ensure they receive satisfactory service, and telling them the dreaded “no” goes against all that. But sometimes we have to say it—the trick is…
-
Complete List Of 3 Things That Enhance Your Customer Care
Many businesses struggle to enhance their customer care. They would call meetings, schedule trainings for their customer care team but nothing seems to work. Customer care becomes a huge challenge to this companies and it becomes more of a nightmare. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Some Pointers on Creating a Great Customer Service Survey
We’ve all seen them—little blurbs at the bottom of our receipts asking us to take a quick customer satisfaction survey, usually promising us a free Whopper in exchange. Or we’ve been on the phone and heard a recording ask us to stay on the line and take a survey. Whether or not we actually do…
-
Tips for Providing Excellent Customer Support Via Facebook
By now, you’re probably aware that Facebook is the most popular social media site in the world, and probably one of the most popular websites ever. People use it to connect with family and friends, and businesses use it to reach out to customers. And sometimes customers use it to reach out to businesses. Here…