Category: Customer Support
-
Things that Most Entrepreneurs Forget about Customer Support
People talk about customer support so easily these days that sometimes it already loses its meaning. Business industries have found new tools, analytics and strategies to implement without considering that the backbone of a company is actually the customer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
-
Essential Elements of Customer Support to keep them Happy
Customer support is probably the most used term in business industries today. In fact, it has probably been thrown practically everywhere without considerations of what it really means. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Here are some guidelines to help companies define what…
-
Best Ways To Build Customer Service Leadership Legacy
Organizations that are still struggling to make their customer service effective have not established a leadership legacy. It is however allowed as almost all organizations have not established a customer service leadership legacy for themselves. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But just…
-
3 Things That Can Improve Your Customer Retention
Good customer service is one strategy that will keep your customers coming back to you. Customer service is not about physical interaction when the customer approaches your store, it goes further than that. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Currently organizations using social…
-
Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
-
Knowledge of Customer Emotions Enhances Customer Experience
A clear knowledge of customer’s emotions greatly enhances customer experience. A customer’s emotion is so fickle that it can change in an instant if he thinks he’s not getting what he wants. If you want to capture the attention of a customer, what better way to do this than to understand his emotions? Yonyx enables…
-
3 Steps To Reinventing Your Customer Service
Currently customer service is one of the factors that customers consider very important. Statistics have shown that it is a factor that prompts one into stepping into a store that is miles away other than one next to the door. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
-
Some More Customer Retention Strategies for Your Business
In a previous article, we looked at some of the basics of customer retention, and why it is important. We learned that even a five percent increase in customer retention can lead to a significant increase in sales and the bottom line. And we learned about the use of language in customer retention, using pleasing…
-
Three Best Ways Poor Customer Care Can Really End
The number of businesses struggling with poor customer service is at an all-time high. Some customer care pundits blame customers for wanting too much done for them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But are there ways you can use to reduce poor…
-
Motivate Your Employees To Provide Excellent Customer Service
The culture of a company or organization can have a direct impact on its customer service levels. If the corporate culture is one of respect and dignity, where employee involvement is fostered at every level, then you can generally expect customers to receive a higher level of service. In these situations, employees care about the…