Category: Customer Support
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Interactive Decision Tree Makes Customers Smile
There are various factors that can make a business successful including happy customers. In order to make customer smile, customer support must have four components – fast, reliable, efficient and consistent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. An interactive decision tree as alternative…
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Social Customer Care Management Secrets Revealed
Social media is one of the most critical elements of growing a business. Apart from keeping your brand represented among customers, social media customer care is another function that cannot be ignored. If you’re presently wondering where social media fits in your customer care, the following elements should be useful to you. Yonyx enables organizations…
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How to Provide Good, Confident Customer Service
In the customer experience arena, there are a number of skills needed to help develop excellent service, and one of them is being confident. If you are confident about your product and service, then this confidence will translate over to your customers. But how can you develop confidence in customer service transactions? Here are some…
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In Customer Service, Patience is Indeed a Virtue
“Patience is a virtue.” It’s a phrase we’ve all heard many times, both in and out of the customer service arena. Within the realm of the customer service experience, it is extremely important to be patient, even if the customer is grating on your last nerve. Patience is needed to help foster a culture of…
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The Importance of Being A Good Listener
There are a lot of skills needed to provide a great customer experience: communication skills, empathy and so on. It also goes without saying that good listening skills can help provide excellent customer service. After all, you will need to be able to figure out the customer’s problem, ask appropriate questions, and troubleshoot the problem—all…
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Interactive Decision Tree is the New Customer Support
Many companies today are exploring various means of providing customer support and it includes the interactive decision tree. This method of customer support empowers people to diagnose their problems and try to fix it on their own. Instead of calling customer support directly or submitting support ticket right away, people can troubleshoot issues by following…
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The Benefits of Using a Mobile CRM Platform
In previous blog posts, we’ve looked at mobile CRM (Customer Resource Management) platforms, and how many businesses get them wrong. We looked at how most simply push a PC-version of a CRM package onto a mobile device, without taking into consideration the unique features a mobile device can offer, such as touch screen technology, and…
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The Ins and Outs of Mobile CRM Platforms
Customer Resource Management, or CRM, platforms are on the rise in the business world. They allow company employees access to a wide range of customer data, which can then be used to help enhance the customer experience, as well as troubleshoot any problems the customer may be having. There are CRM platforms for PCs, and…
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Trust Earned – A Challenge in Customer Support
It is not easy to earn the trust of a “necessary” stranger in customer support. It is a challenge that all companies must gear up and prepare for. Trust is one of the most basic foundations in human interaction. Customers will only buy products or avail services that they learned about through research. Yonyx enables…
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Is Carefree Attitude Necessary in Customer Support?
If customer support is all about dealing with people all the time, do you need to have a carefree attitude? This question generates a series of various other questions. When it comes to customer support, a pleasing personality is a must but not necessarily carefree – perhaps this attitude is just part of the entire…