Category: Customer Support
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The Best Way To Connect With Customers
Connecting with customers is the only key thing that your customer experience team should do. If not what else is customer experience if your team does not connect with your customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. It is these connections that enable…
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Troubleshooting Customer Service Issues Over Chat Programs
Just fifteen years ago, the traditional method of handling customer complaints and issues was either over the phone, or face to face. The times have changed, and technology has opened many other avenues for troubleshooting customer experience issues, and chat programs are one of the key methods. There are some advantages to chat over email,…
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The Importance of Creativity in Delivering Customer Service
We’ve been looking at a variety of skills needed to deliver an exceptional customer service experience, such as empathy, active listening, and being confident. Yet there’s another customer service skill that can really come in handy when dealing with customer issues: creativity. Let’s take a look at why this skill is extremely important. When handling…
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Efficient Customer Support with Interactive Decision Tree
There are many factors that make a business successful including customer support. Companies today are exploring various means of improving customer support. Today, we’ve seen the rising popularity of interactive decision tree. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. An interactive…
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Interactive Decision Tree Makes Customers Smile
There are various factors that can make a business successful including happy customers. In order to make customer smile, customer support must have four components – fast, reliable, efficient and consistent. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. An interactive decision tree as alternative…
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Social Customer Care Management Secrets Revealed
Social media is one of the most critical elements of growing a business. Apart from keeping your brand represented among customers, social media customer care is another function that cannot be ignored. If you’re presently wondering where social media fits in your customer care, the following elements should be useful to you. Yonyx enables organizations…
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How to Provide Good, Confident Customer Service
In the customer experience arena, there are a number of skills needed to help develop excellent service, and one of them is being confident. If you are confident about your product and service, then this confidence will translate over to your customers. But how can you develop confidence in customer service transactions? Here are some…
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In Customer Service, Patience is Indeed a Virtue
“Patience is a virtue.” It’s a phrase we’ve all heard many times, both in and out of the customer service arena. Within the realm of the customer service experience, it is extremely important to be patient, even if the customer is grating on your last nerve. Patience is needed to help foster a culture of…
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The Importance of Being A Good Listener
There are a lot of skills needed to provide a great customer experience: communication skills, empathy and so on. It also goes without saying that good listening skills can help provide excellent customer service. After all, you will need to be able to figure out the customer’s problem, ask appropriate questions, and troubleshoot the problem—all…
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Interactive Decision Tree is the New Customer Support
Many companies today are exploring various means of providing customer support and it includes the interactive decision tree. This method of customer support empowers people to diagnose their problems and try to fix it on their own. Instead of calling customer support directly or submitting support ticket right away, people can troubleshoot issues by following…