Category: Customer Support
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How to Use Positive Language in Customer Service
You probably have some inkling of this concept, but language, and words, are very powerful things. The way we say a particular phrase to someone can make all the difference in how it is received. Simply changing one word can mean someone becomes angry, or someone becomes happy. In the customer service arena, how can…
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Skills for Handling Customer Service Issues Via Email
Just fifteen years ago, most customer experience issues and troubleshooting were done either in person or over the phone, but now, thanks to the Internet, new avenues for customer service have opened up to businesses, and email is one of them. Handling customer service issues in any medium can be a challenge, but doing so…
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Don’t Be Afraid to Say You’re Sorry
No business is perfect, and mistakes will be made. It’s how you handle those mistakes that will define you as a business. After all, there’s a good reason many customer service experts state that you can easily create a customer for life based on how you handle a customer’s complaint. In my experience, empathy has…
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You’ve Heard of CRM —But What Is It?
When it comes to customer service and the customer experience, it seems as if there’s a veritable alphabet soup of acronyms floating around, and one that comes up often is CRM—but what exactly is it? And how can you incorporate it into your business model? This post will provide a general overview of CRM, and…
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How To Connect With Your Customers On Social Media
Social media is one strategy that has helped businesses grow and at the same time fail. Through effective use of social media small businesses have grown to greater heights. The difference between the successes of the companies is how they use the social media. Yonyx enables organizations to create decision tree driven interactive guides for…
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Facts About Bad Customer Experience
Companies are concentrating on bigger things to win their customers. It is unfortunate that most of them have ignored the simple things that bring in more customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer experience is one simple strategy that companies should carefully…
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Hiring Only the Best Customer Service Agents
You’re a manager of a large company with an excellent reputation for customer service, and you want to uphold that reputation. You obviously know that your agents are the lifeblood of your operations, for without them, you would have no customers and no sales. So how do you go about hiring and training excellent customer…
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Getting Your Business Started on Social Media Platforms
Social media platforms are rapidly becoming the new standard in businesses handling of the customer experience. Sites such as Facebook, Twitter, Instagram and Google Plus offer many great features that can enhance your customer service. Let’s take a quick look at each. By now, you’re probably familiar with Twitter and Facebook, so we’ll keep it…
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Customer Support, Why Value Complaining Customers?
When you receive a support ticket or a call on customer support from demanding and complaining customers, our tendency is to become annoyed and upset. Customers will criticize especially when they are unhappy and frustrated. But, why should you value complaining customers? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting &…
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Customer Support Improvement for Better Customer Experience
Excellent customer support today has become like “endangered species.” It is rare to truly find customer support that will make your business stand out from all the rest. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Here are useful advice that can…