Category: Customer Support
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Turning a Customer Complaint Into an Opportunity
No matter how long you work in customer service, be it a few months or many years, you will at some point deal with a customer complaint. It’s important to point out that these complaints won’t take the form of a “foaming at the mouth” type complaint, but instead will be rational and (hopefully) reasonable.…
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Time and Dedication – Essentials of Customer Support
There are different ways a company approaches customers and in most cases the interaction happens through customer support. Time and dedication are two identified essentials of customer support. In fact, these two things are common denominator of service for all companies no matter what industry they belong to. Yonyx enables organizations to create multi-media flowcharts…
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Handling Customer Experience Issues Over Social Media
You’re probably aware of this, but practically every business has some sort of social media presence, be it on Twitter, Facebook or Google Plus. These pages are a great way for the business to stay in touch with their customer base. On a few occasions, customers will bring issues to the businesses attention via social…
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Using The Reporter’s Questions in Customer Service
Have you heard of the “reporter’s questions?” If you took a journalism course in high school or college, or any kind of writing class for that matter, you probably did. If you didn’t, or need a refresher, here they are: who, what, when, where and how? What you may not know is you can use…
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How to Use Positive Language in Customer Service
You probably have some inkling of this concept, but language, and words, are very powerful things. The way we say a particular phrase to someone can make all the difference in how it is received. Simply changing one word can mean someone becomes angry, or someone becomes happy. In the customer service arena, how can…
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Skills for Handling Customer Service Issues Via Email
Just fifteen years ago, most customer experience issues and troubleshooting were done either in person or over the phone, but now, thanks to the Internet, new avenues for customer service have opened up to businesses, and email is one of them. Handling customer service issues in any medium can be a challenge, but doing so…
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Don’t Be Afraid to Say You’re Sorry
No business is perfect, and mistakes will be made. It’s how you handle those mistakes that will define you as a business. After all, there’s a good reason many customer service experts state that you can easily create a customer for life based on how you handle a customer’s complaint. In my experience, empathy has…
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You’ve Heard of CRM —But What Is It?
When it comes to customer service and the customer experience, it seems as if there’s a veritable alphabet soup of acronyms floating around, and one that comes up often is CRM—but what exactly is it? And how can you incorporate it into your business model? This post will provide a general overview of CRM, and…
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How To Connect With Your Customers On Social Media
Social media is one strategy that has helped businesses grow and at the same time fail. Through effective use of social media small businesses have grown to greater heights. The difference between the successes of the companies is how they use the social media. Yonyx enables organizations to create decision tree driven interactive guides for…
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Facts About Bad Customer Experience
Companies are concentrating on bigger things to win their customers. It is unfortunate that most of them have ignored the simple things that bring in more customers. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customer experience is one simple strategy that companies should carefully…