Category: Customer Support

Call centers can be the most frustrating place to work in because the work of the agent is not only extremely mundane and ordinary, but repetitive as well. With all the pressure they have to content with on a daily basis, consistency is hard to come by. Here are fantastic ways to  improve consistency in call…

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] They are rarely recognized in the world around for their role in promoting good customer experience. This should not mean that call center scripts have no importance…

Call resolution is seen to be the most frustrating duty in a call center. This can largely be blamed on the fact that it has to balance customer satisfaction and at the same time handle call resolution. Balancing these two is a challenge but here are ways to improve first call resolution in your business.…

Call centers are very important parts in any organization. This is in terms of providing quality customer experience to steer growth in the organization. But most of the time this is not realized due to the agents involved. Here are ways to improve call center agent productivity. Yonyx enables organizations to create decision tree driven…

Call centers can be the most frustrating place to work and you can ask any call center agent about it. With all the pressure they have to content with consistency would be hard to come by. But here are ways to promote consistency in call center agents. Yonyx enables organizations to create decision tree driven interactive…

Theirs is not a simple job as we may all see, but a frustrating and difficulty one. It is only a miracle that they maintain their sanity after all the struggles with difficult customers. Despite having to deal with this frustration they still have to deliver. Here are ways to improve support agent sanity. Yonyx…

The world of business is a tricky one. This is because you don’t hold the power but your customers are the ones in charge. It is you working for them in order to be scored you yet you own the business. Here are simple ways to get a better customer satisfaction score without breaking a…