Category: Customer Support

While some companies do indeed pick some random number in pricing their goods or service, this does not help the overall customer experience and can even harm social CRM. There are many things and factors to keep in mind while you are determining the proper price that you can be happy with, and will require…

The best thing for a company to do is to focus on getting as many new customers as possible, right? Well, actually no. The real focus should on creating a great customer experience for returning customers. Coordinating all of your activities (including social CRM, creative customer support, customer support analysts, etc.) towards these returning customers…

The main focus of social CRM and customer experience should be in keeping customers to return to their company. However even with creative customer support and a customer support analyst, between rising competition and a rough economy, keeping customers is easier said than done. If you want a successful business, then you need returning customers.…

I am sure the first thought that came to your mind was a question: What in the world is a deliverable (or at least some variation of that question)? When in reality, we have all seen and probably dealt with deliverables. They add to the customer experience and can even be offered through social CRM,…

All businesses are essentially equal. Are larger than others? Absolutely, however that does not mean they do not share the same concerns. Both must be concerned with customer experienceand creative customer support. While small businesses may not have to worry about things such social CRM, they often fall into the trap that they believe that…