Category: Knowledgebase
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Creative Customer Support Ideas to Enhance the Customer Experience
Enhancing the customer experience is easy to talk about, but much harder to actually do. Make a commitment to your company this year to pursue effective customer service avenues that have a positive impact on the customer experience. Creative customer support is the most direct way to effect the customer experience. Let’s take a look…
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How to Get Started with Interactive Decision Tree Modeling
The phrase ‘interactive decision tree modeling’ may sound daunting and complex, but it’s the simplest way to provide creative customer support. By automating many troubleshooting issues, a decision tree makes customer self service a reality. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Understand the…
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What Does Yonyx Do to Actually Improve the Customer Experience?
In the complex world of customer support and technology jargon, it can be difficult to discern how a specific product or service will impact the customer experience. Let’s take a look at how Yonyx in particular provides a positive influence on the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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5 Signs You Need Social CRM Help From a Customer Support Analyst
Just because you know you need to implement social CRM into your creative customer support plan, doesn’t mean you know HOW to run an effective social CRM campaign. Be aware of the 5 signs listed below that it’s time to turn your social CRM campaign over to a customer support analyst to reach your desired…
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Use an Interactive Decision Tree to Improve the Customer Experience
Improving the customer experience is something your business should strive for in every customer interaction that occurs, and you must not neglect the experience of seeking creative customer support. One way to greatly improve the customer experience that also lowers operational costs is to offer an interactive decision tree to help with troubleshooting issues. Let’s…
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Basic Mistakes To Avoid When Providing an Interactive Decision Tree
Your business may already understand the benefits of providing creative customer support through an interactive decision tree, but are you making the same mistakes that many businesses make? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Take a look below at the basic mistakes that…
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Why You Still Need a Helpdesk With Your Interactive Decision Tree
An interactive decision tree automates customer support, allowing customers to resolve many troubleshooting issues on their own. That does not mean, however, that a decision tree eliminates the need for a helpdesk altogether. On the contrary, a decision tree and a helpdesk should go hand in hand to create the optimal customer experience. Yonyx enables…
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Automated Support Is The Biggest Customer Experience Trend Of 2014
Recent polls indicate that 75% of customers believe automated support makes the customer experience convenient when troubleshooting or resolving issues. Catering to the preferred customer experience is easy when you set up automated support through an interactive decision tree and social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Avoid These 2 Common Errors Companies Make Using Social CRM Techniques
Social CRM is an incredibly powerful tool that helps businesses provide creative customer support and improve the customer experience. To do so, however, social CRM must be carried out with the best practices. Otherwise, you won’t see the results you were hoping to get out of social CRM. Yonyx enables organizations to create decision tree…
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What You Can Learn About the Customer Experience Through Social Media
Your company shouldn’t be doing all of the talking on social media sites. Too many businesses only focus on their brand or products when engaging customers on social media. Instead of using social CRM to promote your brand, consider what you learn about the customer experience when you take a moment to listen. Yonyx enables…