Category: Knowledgebase
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How to win with an online support center
The rise of the online support centers as an alternative support for conventional customer care practices leaves a lot to be desired. This rise has been largely promoted by the digital age growth, better internet connections and changing customer types. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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Your Database Can Get You Profits With Multiple Methods and Techniques
With the passage of time, we can see advancements in almost every field. Another phenomenal wonder of designers is the creation of database. Get rid of all those typical and out-dated methods of storing your information and make use of database, which is the easiest way to gather your information at one simple spot. You…
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How to create content for your customer care and support
Customers are very different in the way they view products and services from different enterprises. Key thing is to understand your customers. Here is how you can create content to help a customer out there. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Create…
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Three Practices for Writing Amazing Content for Your Knowledge Base
Creating knowledge base content for your audience can be quite a challenging task. You need to come up with content that will be appreciated and most of all impact new ideas to your readers. Luckily you can fall in the list of best content writers if you observe a few best practices provided. Yonyx enables…
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How to Optimize Your Knowledge Base for Self Service
Your knowledge base is a strong determinant for how much success you’ll achieve with self-service. However, not many people know how to make their knowledge base tick for their customers. Luckily, you don’t have to struggle getting your knowledge base up to par anymore. This article gives you three things you should do to boost…
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Getting Easy and Accessible Help from Detailed Knowledgebase
We’ve all come into the digital world and people have become tech-savvy nowadays. People hate to wait when calling customer support department especially when they have issues or problems. How can companies be able to cope up with this seemingly progressing trend? The answer lies in a detailed knowledgebase. Yonyx enables organizations to create multi-media…
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Enhancing Customer Support thru Comprehensive Knowledgebase
Knowledge is a very important aspect in running a business. When it comes to customer support, a comprehensive knowledgebase will make a big difference. How it can enhance customer support – you may ask. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Provides customer assistance…
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Top self-service knowledge base mistakes you must avoid
Your knowledge base determines how successfully you’re able to inform your customers through self-service information. Most businesses however find it challenging and that’s why more and more customers report poor experiences. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. To steer your…
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Knowledgebase Access 24/7 Helps Customers with Issues
Today, companies are always looking for ways that they can improve their quality of service as well as customer experience. It basically starts with customer support. Providing customers a comprehensive knowledgebase that they can access 24/7 is one of the ways you can achieve this goal. Yonyx enables organizations to create decision tree driven interactive…
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How to Create a Nonstop Customer Experience Company
Dealing with today’s customer is a huge challenge for most companies. Unlike past customers who had a more or less linear approach to how they purchased products, todays customer is more sophisticated and educated. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. They live…