Category: Knowledgebase
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Using Customer Service As a Marketing Tool
In this age of social media marketing and other forms of internet-based advertising, it’s hard to forget the importance of word of mouth in promoting or business or organization, but it’s still important, maybe even more so in the digital age. Whereas before, people would tell a friend about a business in person, now they…
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More Great Social Media Customer Service Tips
As we mentioned in an earlier blog post, social media has become the new norm when providing customer service. This can take the form of a Facebook page, or a Twitter feed. It’s not unusual for customers to come to these pages and feeds with issues they’re having with a businesses’ products and services. The…
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Going Above and Beyond During the Customer Experiences
Delivering great customer service should be your number one priority, and there are many ways to accomplish this. If you’re reading this blog, you probably have found many good tips on how to provide excellent customer service to your clients. But as the markets become more competitive, it’s become imperative that the service you provide…
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Using Social Media to Handle the Customer Experience
Social media has become the new norm for businesses. It seems as if every business has a Facebook page, and many have a Twitter feed. Then there are all the buttons on a business’ page asking you to like the product, or the business themselves, on a social media platform. Businesses use social media to…
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The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s. Pairing proven frameworks like the 5 P’s with interactive…
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Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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How to improve your knowledge base articles
Your knowledge base plays a big role in how successful your customer self service experience is. Research has shown that content is everything right now and businesses must put their all in creating a knowledge base that can help their customers. Related Article: How decision tree driven interactive guides are better suited than knowledgebase articles?…
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How to win more customers with your knowledge base
Customers are not just ordinary people that will come to your shop and love it just like that. There must be a reason why you win more customers every day. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. One of the things…