Category: Knowledgebase
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Save Your Company by Using a Troubleshooting Manual Software
Is your call center company in trouble because of low customer satisfaction rating? Worry no more with a troubleshooting manual software. This could potentially save your company from exaggeratingly devastation. Since your goal is to improve your customer satisfaction rating, the troubleshooting manual software will help you achieve the following – Reduced Average Handle Time…
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Help Desk Integrated Computer Manuals – A Beast Unleashed
A help desk integrated user manual is a beast unleashed. This new form of remotely accessible software is a huge asset for both businesses and customers. Using the latest technology, release 4.8, this AGI solution will increase the productivity of customer support, here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Nurturing CRM – The Basics of Customer Management
In the article: Call Center Agent Productivity – Customer Relationship Management, the basics of what customer relationship management is was outlined. Customer relationship management or “CRM” is summarized as the variety of exchanges, interactions and relations between customers and any given business. This definition is rather opaque, but is the nevertheless a simple concept to grasp.…
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Nurturing CRM – The Aggressive Approach
There are a variety of ways to attack and maintain the aspect of CRM. For some, a virtual call center is an aggressive approach. Hiring a customer support squad with a team of agents, is certainly less economical than other approaches, but if scaled correctly it can pay dividends. Yonyx enables organizations to create multi-media flowcharts that provide…
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Nurturing CRM – Comprehensive API and DNA
Undoubtedly there are some remarkable breakthroughs in troubleshooting technology. None are more profound than Yonyx’s Decision Nature Architecture and the comprehensive API. This goes beyond advancing the reach and capability of traditional CRM and knowledge base. Now the data corresponds with the queries, flawlessly and effortlessly. This adds a new dimension to automated support and…
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Nurturing CRM – Customer Management Software
The always famous and providential customer management software, some of the features in the newest platforms are truly over the top. The same can be attested to Release 4.8 and Yonyx’s state of the art AGI solutions. This is no longer a slow or primitive process, this is a lively interactive customer service interface that…
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Training Call Center Agents To Be Productive – How To Make It Happen
There are many ways to make call center agents productive, however how do you train them to do so? As mentioned, a comprehensive API with multimedia features are a great way to break the ice. Training, is the best way. This ideology transcends the introduction of virtual flow charts or multimedia flow charts that educate…
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Call Center Agent Productivity – Average Handle Time
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to familiarize yourself with many acronyms such as AHT or average handle time. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need…
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Call Center Agent Productivity – Customer Satisfaction (CSAT)
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent you will need to be well versed on the term: CSAT or Customer Satisfaction. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft…
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Call Center Agent Productivity – First Call Resolution
Call center agent productivity is a frequently focused augmentation of e-Commerce and virtual call centers. As a call center agent needs to understand the importance of first call resolution or “FCR” for short. If a comparison or analogy may be drawn for fantasy football enthusiasts, there are key players that you need to draft or…