Category: Troubleshooting
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CSAT Scores vs. High FCR – Which Do You Prioritize?
Numerous articles examine the importance of both CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). There are various strategies that will aid businesses in achieving both. However, many times businesses and corporations find themselves at a crossroads. Sometimes, one of these has to be a priority, a primary objective. The other facet has to…
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How High CSAT Scores Will Raise FCR – The Chicken Before The Egg
Inherently, the CSAT and First-Call Resolution relationship is examined from all angles. It has been established that both should be a priority. In some occasions, high first-call resolution will raise CSAT scores from a general perspective. If a business can deliver a solution and/or profitable result at an accelerated rate, this will reflect in CSAT…
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How Can an Interactive Bible Improve Productivity in Customer Service?
More and more companies offering customer service today are utilizing an interactive bible – not for customers but used internally. And, this is all for the right reasons. The interactive bible greatly improves productivity in customer service. This is the primary benefit that companies can get in implementing one. So, how can an interactive bible…
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Interactive Computer Booklet | Proper Use of Call Center Scripts
When call center companies utilize interactive computer booklet internally, the need for call center scripts is reduced to a minimum but not entirely gone. The usefulness of call center scripts goes beyond just reading what customers want to hear. The interactive computer booklet is extremely useful when customers call you for assistance. In some cases,…
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Interactive Computer FAQ | Tips When Using Call Center Scripts
Several experts would agree that when you are a call center company and implement an interactive computer FAQ, you have to be careful in using call center scripts. It is not necessary to distinguish inbound from outbound contacts If you are going to use call center scripts, the interactive computer FAQ will help determine your…
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Helpdesk Integrated User FAQ | The Key to Good Customer Support
Obtaining good customer support does not automatically happen once you have the department or have excellent support staff. Good customer support must be approached differently especially nowadays when customers have gone from traditional to tech savviness. It is beyond complex if you implement helpdesk integrated user FAQ. In fact, this alternative method of support may…
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Helpdesk Integrated IT Bible | Amazing Benefits It Can Give
If a helpdesk integrated IT bible is not effective, providing self-service information to your customers become inefficient, as well. Therefore, you need to start paying attention on how you can improve or enhance the functionality of your helpdesk integrated IT bible so you can enjoy the amazing benefits it can give. This way, you’re not…
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Reduce Customer Complaints | Helpdesk Integrated Computer User Guide
The goal of any customer support tool is to increase the level of customer satisfaction and make it as easy as possible for customers to use your product. Focusing on resolving common customer complaints is a major component of setting up a helpdesk integrated computer user guide. Yonyx enables organizations to create decision tree driven…
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How A Helpdesk-Style User Manual Is More Productivity
A help-desk style user manual can enhance productivity for both your online business and your customers. Using the latest technology, this innovation can make your business more productive in serving its customers and here is how: A 24-7 Hotline is now Available: Instead of a paper-based user manual that may provoke many forms of confusion and…
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Helpdesk Integrated Computer Handbook | Effective Management of Issues
A helpdesk integrated computer handbook is one of the essential tools that businesses should implement. This handbook can take care of your customers’ needs from product selection, purchase process, diagnosing problems and offer solutions for fixing issues. Customers nowadays don’t want any complicated business transactions. They want to simplify things as much as possible and…