Category: Troubleshooting
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Interactive Decision Tree | Guaranteed Access 24/7 to Customer Support
Almost, if not all, companies try to find ways that can increase customer satisfaction. One of the ways would include providing them a comprehensive knowledgebase, which acts as customer support for 24/7. What better way to do this than to incorporate an interactive decision tree? Yonyx enables organizations to create multi-media flowcharts that provide customers…
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How Agent Guided Interaction (AGI) Impacts the Customer Experience?
When a customer calls your helpdesk for the purpose of troubleshooting an issue, the quality of their interaction with the agent has a profound impact on the customer experience. The interaction usually begins with agent introducing himself and asking how he may help the customer. The customer states his problem and the agent takes charge…
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Interactive Decision Tree | Increases Productivity for Your Company
You might be wondering what an interactive decision tree is. It is actually a new innovative tool for companies to use to increase productivity in their company. This tool is often used as a customer support alternative to decongest the lines and free your support staff from simple, mundane activities. Yonyx enables organizations to create…
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Interactive Decision Tree | A Great Way to Enhance Customer Experience
Customers always want convenience in life – who doesn’t? After all, we want things to be easier. Technology has made things possible and as customers we want our experience to be as smooth as possible. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
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Why Your Customers Prefer An Interactive Decision Tree for Support
While the human touch has not completely vanished, customers do prefer to handle troubleshooting issues on their own as part of the customer experience. An expert customer support analyst would agree that customers would rather work with a decision tree. Your business can make this possible through an interactive decision tree that is in line with…
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Why Your FAQ Doesn’t Cut It | Intro to Decision Tree Customer Support
You may think your FAQ does the job when a customer is troubleshooting an issue, but look at your recent helpdesk call logs. You’ll find that your FAQ only leaves your customers with unresolved issues that could be solved by creating a decision tree. Yonyx enables organizations to create decision tree driven interactive guides for…
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Dealing with Tech Savvy Customers Who are Getting Smarter
Modern customers have become tech savvy and smarter compared to customers in the previous decade. The digital era has made them who they are today – able to make research and obtain knowledge. This is the reason why an interactive decision tree is best integrated in the company’s comprehensive knowledgebase and customer support.Yonyx enables organizations…
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How to Turn Your Knowledgebase Into an Interactive Decision Tree
A knowledgebase provides all of the troubleshooting information a customer needs to resolve an issue, but it lacks the organization and flow of creative customer support. However, you can turn your existing knowledgeable into an interactive decision tree in a few steps. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How to Use Social CRM to Expand Your Customer Base via Social Media
Social CRM is a fast catching trend that connects businesses to both existing and potential customers. With millions of people around the world joining the social networking bandwagon, social CRM offers immense opportunities to expand your customer base by delivering an excellent customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
