Category: Troubleshooting
-
Interactive Troubleshooting Guide on the Rise
Customer support has gotten even better as years come. Today, we are about to witness the rise of interactive troubleshooting guide, which will let customers be in control of their own issues and problems. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
-
Useful Knowledgebase Your Customers Can Access 24/7
Nobody can please everyone and as a company owner you’re not an exception. There will be occasional complaints from several customers but this does not mean you’re not doing good business. If several customers have similar complaints about your product or service, it is not practical to have them all call customer support. The best…
-
How to Reduce Workforce in Customer Support
Many companies are struggling to answer the most fundamental question – how to make sure you’re providing great customer experience? Is it in marketing or is it in as simple as customer support? Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. Customer…
-
The Technicality of Technology: Creative Customer Support
One of the driving forces of a perfect customer experience is being able to provide technical assistance when it is needed. While this might mostly concern social CRM, it is an issue that is becoming more and more imperative as customer support analyst are discovering. Companies need to keep up with the growing technology as customers…
-
Being a Brave Business in a Poor Economy
The best time to be in business obviously is when business is booming in your field. However, sometimes the success of your business does not depend entirely on your good or service, but instead it is on the state of the economy. Even when you provide excellent customer experience and amazing social CRM, the health…
-
Why Should You Use Databases?
Businesses can collect tons of data, such as product data, consumer data, finance data, and even customer feedback data. Larger, more tech-savvy businesses, like Amazon, collect a lot of data about individual users so that they can give users product recommendations that they are relevant to them. All businesses should be mindful of data that…
-
How to Keep Your Customers in a Competitive Market
One of the most popular proclamations businesses make is “the customer is king”. Nonetheless, how many businesses really take time to treat their customers like royalties because, honestly, they’re busy managing their businesses, making money and taking care of families. In a competitive market however, you need to step up to keep your customers. The…
-
Why Does Your Business Need Technical Support?
What do you do when your customers call you for technical support? Do you feel confident that you would be able to handle all possible technical support calls? Technical support is a very relevant issue these days as businesses begin to incorporate more diverse, complicated technologies into their services. Here is an example of a…
-
Top Benefits of Walking in Your Customers’ Shoes
How do you rate your customer experience on a scale of 1-10? Is it good? Do you feel you’re where you’re supposed to be customer experience wise? Do you feel there is room for improvement? Whilst some companies have had “success” using sales figures and return customers to measure their customer experience, these methods may…
-
How to Grow your Business Using Customer Feedback
Customer feedback can help each business grow in many ways- if it’s used properly. Most times, some companies are caught in the rut by “seeming” customer centric with feedback forms and report boxes placed strategically all over their premises, yet fail to work with them. Yonyx enables organizations to create multi-media flowcharts that replace the…