Category: Troubleshooting
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Interactive Computer Guide | Useful Call Center Software
Running a call center business is not easy. You have to deal with different customers on a daily basis and each of them has unique needs, requirements, expectations, demands and even issues or concerns. An interactive computer guide can help your agents handle customer requests efficiently and consistently. The interactive computer guide is a useful…
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Interactive Software Guide | Improving the Consistency of Your Agents
In many ways, the work of a call center agent is extremely mundane and ordinary yet there is nothing ordinary about the repetitive task – it is annoying to say the least. And, agents are always subjected to this on a daily basis. However, despite the repetitive tasks they have to perform, you can improve…
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How High First Call Resolution Percentages Are Crucial
In customer service, representatives and organizations a like are inundated with complaints and concerns in need of constant resolution. A high first call resolution percentage is crucial and is the prime indicator of poor or quality customer service. If a business can resolve conflicts quickly and properly, the rapport with the customer can be sparkling.…
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Where Interactive Self-Help Customer Service Thrives (Part 2)
Interactive self-help customer service can be a blessing to those with all types of computer needs and the problems that may emerge from basic ownership. This form of automated customer support can be also extremely helpful in both electronic repairs as well as plumbing. Here’s how: Yonyx enables organizations to create decision tree driven interactive…
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The Importance Of Crafting A Thorough Title For Your Interactive Guide
The importance of creating a relevant and thorough title for your interactive guide is comparable to that of selecting keywords in an SEO article. Thus, it is extremely important to craft an appropriate title that will both stimulate your customer and reassure them when they access your interactive guide. This experience can further build upon…
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Where Interactive Self-Help Customer Service Thrives (Part 1)
Interactive self-help customer service thrives in many industries. However, there are certain occasions where interactive platforms such as a visual flow chart can be especially beneficial. The multimedia platform of interactive self-help customer support can be both extraordinarily informative and even fun or stimulating. When it comes to computers, IT customer service can be exponentially…
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The Good, The Bad and The Ugly: Poor Customer Service (Part 3)
Multiple forms of customer service have been highlighted in previous articles. This mini-series will now reach it’s climactic conclusion. However the resolution is not a symphonic coda, it is a composition of discord. An overview of the most chaotic form of poor customer service, that is sure to alienate any customer who cross paths with…
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Generate Reports for Management of Interactive Troubleshooting Guides
To understand areas that may need improvement and popular topics among customers, generate reports about the use of your interactive troubleshooting guide. Continued management exists to ensure that every part of the customer support mechanism is operating to its fullest capacity. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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How Visual Flowcharts Enhance Customer Service Experience
Visual flowcharts can be a great tool to use as a form of customer self-service. However, flowcharts are transcendent. They provide results that translate for both customers and business, near and far. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Makes Clientele…
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The Virtual Flowchart Scientific Method
The virtual flowchart can be the most resourceful and efficient method of troubleshooting. These processes provide a framework for any proprietor to identify the problem and find a fitting solution. The virtual flowchart follows its own scientific method, a textbook annotation and adaptation of the Socratic Method. Here is how the Virtual Flowchart Scientific Method…