Before you question what a process flow is, just take a moment to remember. Think back to any and all charts, graphs, and pie charts that you have seen. Now, process flow charts are essentially doing what those things do. They explain the many facets of your business via a diagram in order to explain how one thing within the company affects the others. These charts can contain many aspects of your company, including: customer experience, social CRM, creative customer support, customer support analyst, and much more. But what is the advantage to constructing this chart you may ask?
One reason might be to assist your employees in understanding their importance or how their actions affect the company as a whole. This will result in a boost self worth and add to the customer experience. Another reason you might create this chart is to streamline your company, or make it more efficient.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
Witnessing in which areas may be cut, combined, or other ways that an aspect of your business can improved, like your social CRM for example. Many of the points of your chart will be affected by the quality of your customer service though.
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